Dispatcher - Ready Mix

2 weeks ago

Greater Vancouver A, Canada High Definition Concrete Full time

**Overview**
High Definition Concrete Ltd. is currently seeking experienced and reliable Dispatcher to join our rapidly growing team. High Definition Concrete is a multigenerational concrete company privately owned and operated in the Greater Vancouver Area. HD is union-affiliated employer that is always seeking ways to innovate within the concrete space and service our clients needs across our business segments: Ready-Mix Concrete, Volumetric Concrete, Laboratory Services, Research and Development.

As a Dispatcher at High Definition Concrete, your job responsibilities will consist of, but not be limited to, the following:
**Key Responsibilities**:

- Providing clear and thorough communication with team members on the status of your jobs.
- Responisble for taking inbound calls and booking orders while ensuring to capture all necessary information.
- Calling the night before to confirm orders with customers and HD resources.
- Communicating any delays that occur throughout the day from the plant to the customer.
- Plan and map routes and travel times for each job of the day.
- Provide pricing on invoicing details to accounting to process invoices.
- Report job details and start times to the required individuals.
- Provide update posts to the vairous department chats.
- Work with supervisor to create a weekly schedule.
- Check in with batch man throughout the day to ensure all jobs are on schedule and inform customers of any delays.
- Calling past customers to let them know openings are available.
- Reporting any delays of more than 30 minutes to your supervisor.
- Adhering to all Safety, Health and Environmental policies and procedures established by HD.
- Being an advocate of the High Definition Concrete brand including maintaining a positive attitude, and generally representing High Definition Concrete well in the public eye.

**Requirements for the role include**:

- Knowledge of Marcotte Dispatch and Batching software an asset.
- 5 years of experience in the concrete production industry.
- Desire to work cooperatively as a part of a productive team.
- Good driving record (Driver’s abstract required).
- Demonstrated communication and problem solving skills while working with customers.
- Basic mechanical knowledge or skill for minor preventative maintenance and pre-shift inspections.
- Must be available to work six days a week (Monday - Saturday) and occasionally on Sunday.
- Must be able to able to work overtime as business and weather conditions warrant

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$80,000.00 per year

Additional pay:

- Overtime pay

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Work Location: On the road

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