Attendant: Adoption Reception, Full-time

1 week ago

Ottawa, Canada Ottawa Humane Society Full time

**Job Purpose**
The Attendant: Adoption Reception is responsible for greeting and directing visitors and clients, assisting with operations of the Ottawa Humane Society (OHS) retail store, and supporting the adoption of OHS animals

**Duties and Responsibilities**
- Greet visitors and clients of the OHS and direct them as appropriate
- Provide general information to OHS clients about adoption processes
- Ensure all animals available for adoption are appropriately advertised on the OHS website
- Provide information to OHS customers on good animal care practices
- Provide adoption follow-up services and direct issues appropriately
- Support operations in the Buddy and Belle retail boutique by processing sales transactions, maintaining and organizing stock, and promoting OHS goods for sale
- Accept and record donations as required
- Maintain the Adoption Centre and Buddy and Belle boutique area, facilities, and equipment
- Accept and manage OHS payments and donations as required
- Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
- Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
- Produce and maintain accurate reports, records, and files
- Participate in supervision, evaluation, training and other meetings as required
- Participate in the identification and evaluation of OHS program goals and objectives
- Participate in professional development opportunities
- Represent the OHS in a professional manner
- Participate in public relations and promotional activities as required
- May be required to assume some of the responsibilities of Customer Service Representative: Adoptions or Intake

**Qualifications**
- Secondary school diploma or equivalent
- Minimum of one year education or experience in office administration
- Minimum of one year of experience in customer service
- Proficiency in Microsoft Office Suite
- Animal handling experience preferred
- Chameleon or other database experience is an asset
- Professional working proficiency in spoken and written English and French is required

**Working Conditions/Physical Requirements**
- Employee will be required to work evening, holiday and weekend shifts
- Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
- Employee will be required to wear a uniform designated by the employer
- Employment is conditional upon maintaining confidentiality of OHS information
- Employment is conditional upon the ability to work around all species of animals safely

**Schedule**

78.50 hours bi-weekly.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

Week 1
Tues, Wed, Thurs, Fri - 9:30am - 7:00pm

Week 2
Wed, Thurs, Fri - 9:30am - 7:00pm
Sat - 9:00am - 5:30pm
Sun 9:00am - 5:00pm

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