Help Desk Support Specialist

3 days ago

Etobicoke, Canada Litcom Consulting Inc. Full time

**Overview**

**Responsibilities**
- Resolve user-reported issues using available tools and following procedures and policies for the handling of support cases.
- Provide targeted user training that equips end-users with the skills necessary to follow troubleshooting guides and resolve basic technical problems.
- Conduct daily system checks of boardroom technology to ensure functionality for high-level meetings, including video conferencing and presentation systems.
- Manage the setup of IT equipment and access for new hires, ensuring they have the necessary tools and access to start their roles effectively.
- Offer support and guidance to senior leadership, demonstrating patience and understanding while managing their unique needs and expectations.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Document all help desk interactions and troubleshooting steps in the IT support ticketing system.
- Collaborate with IT team members on projects and initiatives to improve IT services and infrastructure.
- Stay current with system information, changes, and updates relevant to the organization's core systems and platforms.
- Maintain IT hardware inventory.

**Requirements**:

- Proven experience in a help desk support role within a Windows and Microsoft 365 environment.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues promptly.
- Excellent communication skills, capable of effectively engaging with individuals at all levels of the organization, including senior leadership.
- Highly organized, with attention to detail and the ability to multitask.
- A team player with a proactive approach and the ability to work independently.
- Diploma or Degree in Information Technology, Computer Science, or relevant field preferred.
- Willingness to work flexible hours to ensure continuous support.
- Adaptable schedule to accommodate global business operations.
- Azure Administration experience or certification is preferred.

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT Help Desk Support: 5 years (required)

Licence/Certification:

- Azure Administration certification (preferred)

Work Location: In person

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