Appointment Coordinator

1 week ago

Surrey, Canada Mainland Ford Full time

**Do you have what it takes to join one of Canada’s Best Managed Companies?**

Mainland Ford is seeking a customer service oriented individual comfortable with making inbound/outbound calls to join their team as a Service Appointment Coordinator. If you are looking to join a fun environment and a company that supports your growth, this is the role for you

**About the Role**

Reporting to the Fixed Operations Manager, the Business Development Coordinator initiates automotive services and repairs by utilizing both phone and internet strategies.

**Schedule**:Full-Time**:Monday-Friday/** **9:00 AM - 5:30 PM

**Wage**:$18.00 per hour

**Primary Duties and Responsibilities**:

- Efficiently help customers (internal and external) with the highest level of service
- Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems; checking vehicle maintenance records and examining service schedules, effectively communicate to Service Advisors and/or Technicians
- Generate service appointments by following the TAG’s Retention and Business Development Program
- To service all allocated Sales/Service inquiries in a prompt and effective fashion
- Prepare a detailed and accurate estimate of all service scheduled with client and ensure estimates are communicated to customers
- Conducting after service follow up calls
- Communicate customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file
- Remain abreast on all manufacturer maintenance schedules, updates and outstanding recalls

**Qualifications**:

- Previous experience as an Automotive Appointment Coordinator is preferred but not required
- A proven track record of success in sales and customer service
- Excellent interpersonal and relationship-building skills
- Ability to communicate in English fluently (written and verbal)
- Excellent customer service skills with the desire to exceed expectations
- Computer skills with proficiency in Microsoft Office
- Valid Class 5 or 7 BC driver’s license with a clean driver’s abstract

**About Us**:
Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as “TAG”, is an industry-leading, diversified dealer group representing 12 major OEM brands through 11 dealerships located across British Columbia. We have been recognized as one of **Canada’s Best Managed Companies **4 years in a row** We have also been awarded the **Canadian Automotive Industry Laureate Award for Business Innovation**.

We are in the business of people and we constantly invest in our team’s development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.

**Careers with Trotman Auto Group provide**:

- In-house training from our exclusive TAG University and TAG Leadership Academy
- Among the best pay in the automotive industry
- Great benefits for full-time employees
- Advancement within TAG
- Close-knit team and exciting environment

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