Manager, Airside Training

**Salary: Authority Band 9 ($101.166.00 - $105,202.50)**

**Status: Permanent**

**Number of positions available: 1**

**Closing Date: May 30, 2025**

**WHO WE ARE**

The Calgary Airport Authority manages and operates both YYC Calgary International Airport and YBW Springbank Airport as well as collaborates with the many vibrant community partners who impact our guest experiences. If you are interested in an exciting career in the airport industry, then this is the place to be

**WHAT WILL YOU DO**

**WHAT ARE SOME OF THE RESPONSIBILITIES**
- Own the Airside Training Program including the development, coordination, and management of the Airfield Equipment Operator (AEO), Fleet Maintenance, and Airfield Operations Specialist (AOS) on-boarding (new hire) training and recurrent (seasonal) training plans for year-round programs. Ensure that the training is consistent with all applicable legislation and regulations and is updated as required.
- Determine the most effective and efficient training delivery methods for all required training (i.e. virtual or in-person.).
- Ensure continuous improvement of all Airside training programs by conducting needs assessments, developing content, determining delivery methods and developing evaluation criteria.
- Manage and report on program outcomes and metrics.
- Partner closely with IOC, Safety, Security, Environmental, Project Teams, and other YYC Departments to develop strategies and action plans for new learning and documentation program offerings.
- Conduct training sessions with On-The-Job Training (OJT) instructors and other members of the Airside Services team as required to support the training & standards program.
- Participate in annual reviews and updates to operational documentation for Airside and Groundside Operations and ensure training material reflects the updates.
- Work with the Airside Services Leadership team on all other Airside Services employee training and development needs, including in areas of safety, documentation and records retention.
- Utilize available communication means at Airside to distribute organizational, leadership, and safety updates as needed.
- Research and implement emerging trends and best practices in training and delivery.
- Ensure that all training records are appropriately managed to ensure record integrity and efficient retrieval and review.
- Support Development Plan and Goals creation and tracking for Airside Crew to ensure support in achieving organization goals, positively impact the Authority’s operations, and personal development opportunities.
- Create, enhance, deliver and review the Airside Services OJT Program.
- Support On-The-Job Training (OJT) instructors on course delivery, proficiencies and providing constructive and effective feedback to AEO, and Fleet Maintenance employees.

**WHAT DO YOU NEED TO BRING**
- The ability to gain and maintain a RAIC (RAIC Program and Application Information)
- Post-secondary education in educational/instructional design, business administration, human resources or related are required. Relevant experience in lieu of education may be considered.
- 3+ years’ experience in a related function facilitating or building training programs, preferably in a complex operations environment.
- 1+ years relevant experience in an operational environment, preferably in aviation.
- Strong experience in the design and development of adult education training programs, including knowledge of adult learning principles, training methodologies, and training design.
- Strong experience in training delivery, public speaking, facilitation and presentations.
- Experience in preparing documentation management protocols including development of policies and standard operating procedures and version control.
- Experience in document management systems and learning management systems.
- Experience with graphic, video and training design software.
- Strong computer skills in Microsoft Excel, Word, PowerPoint and Outlook
- Excellent interpersonal skills with the ability to build and maintain professional relationships at all levels with airport stakeholders, Authority staff, training participants and the airport community.
- Strong written and verbal communication skills.
- Proven analytical, planning and organization skills.
- Meet requirements of a safety-sensitive position, including pre-employment drug and alcohol testing
- Have and be able to maintain a Valid Class 5 Driver’s license

**WHAT OPTIONAL ELEMENTS SUPPORT YOUR APPLICATION (all are assets)**
- Bilingual in English or French
- Strong knowledge and understanding of the aviation industry, airport operations, and airline operating procedures is preferred.
- Leadership experience, with the ability to effectively build successful and harmonious teams is preferred.

**WHAT DOES DIVERSITY MEAN TO US**

We are committed to building a team where exceptional leadership shines and our crew thrives both at work and at home. We believe that deliberate steps