Clerk Iii

**Requisition ID**:44092

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace. Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.

**Main Purpose and Function**

The Proactive Enforcement Investigator is responsible for the investigation and enforcement of Short-term Rental (STR) operators. This group initiates and executes all investigative casefiles received in the work unit. The work involves triaging public complaints received and proactively screening for possible bylaw non-compliance activity. The position plays a critical role in the escalation of enforcement issues by conducting licence audits, issuing violation tickets and warning letters, monitoring casefiles for compliance, and providing evidentiary packages to enforcement coordinators for review. The position participates in the final enforcement phase by providing key documents and information that is made public and used by Council, Legal Services and the Chief Licence Inspector.

The Proactive Enforcement Investigator reviews and evaluates various evidence to independently make recommendations for audits. The position collects statements, follows leads, and dispatches Property Use Inspectors.

This position is required to interpret the approved use of a premise by researching a combination of City resources including, but not limited to: Tempest, PRISM, POSSE, VanMap, AMANDA and other shared directories within the City intranet. Proactive Enforcement Investigators utilize this research, coupled with a comprehensive understanding of the Zoning and Development By-law, Building By-law, and Licence By-Law to make recommendations on enforcement activity.

**Specific Duties/Responsibilities**
- Initiates, coordinates, and manages all investigative functions and casefiles.
- Conducts investigations to create a case for compliance outcomes that can lead to Council Hearings and/or to prosecution. Develops and creates an investigative case by collecting evidence through regular investigative steps such as interviews, research of other violations, previous history, photo evidence, reviewing social media and conducting open-source intelligence (OSINT) investigations for evidence and clues that support the investigation, etc.
- Compiles operator profiles that summarize advertised business activities and supplemental information about the property, owner, operator, and any infractions.
- Executes various administrative duties that lead to enforcement of the Licence by-law as it pertains to short-term rental operators and property managers associated to short-term rental regulations.
- Reviews licence audit documentation. Escalates complex cases or uncertain documentation to STR By-law Enforcement Coordinator for direction.
- Interviews and assists persons seeking information and explains and interprets departmental policies, rules and regulations where a variety of data must be obtained to make necessary determinations on complaints and related matters.
- Corresponds with members of the public regarding various inquiries including those concerning by-laws, rules and regulations.
- Makes recommendations on escalated enforcement paths to the Bylaw Enforcement Coordinator, Manager and Chief Licence Inspector.
- Compiles information for evidentiary packages used during Business Licence Hearings and/or prosecution cases
- Reviews property information and refers operator case files with suspected zoning, building, property use or fire by-law violations to By-law Enforcement Coordinator with recommendation for Property Use inspections or other specific investigation.
- Completes detailed prosecution reports forms that outline operator infractions, either through a By-law Violation Notice (BVN), or a memo recommending long-form prosecution.
- Reviews BVN disputes and independently determines if fines are to be upheld or voided
- Runs summary reports on internal systems to discern relevant information.
- Responsible for all investigative and supporting administrative duties of bylaw enforcement including system data entry, preparing letters, tickets and orders, mailing all documents and