Customer Service Representative

Customer Service Representative

Are you currently looking for an opportunity to create long term customer relationships? Do you know what it takes to create a 5-star customer experience? If you have a genuine passion for customer support, this could be the role for you We are currently looking for a Customer Service Representative to join our team.

Position Summary:
At Alpha Controls, the Customer Service Representative plays an integral role in the success of our company. Working in our service department, you will serve as a conduit for information between operations, sales, and the customer. We need someone personable, reliable and extremely organized to interact with our customers and internal teams to provide a great customer experience.
This is a demanding and fast-paced position driven on quick turnaround and response times to our customers, so you need to be an excellent multi-tasker You should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision.

What You’ll Be Doing:

- Provide excellent customer service; assess customers' needs and provide product & service support for a positive customer experience
- Respond to and resolve customer inquiries re: order status, billings, delivery, ship dates, repair & calibration, etc
- Maintain accurate, complete, and up-to-date department files and records
- Contact customers with estimates and get purchase order numbers
- Relay general technical information to customers
- Generate purchase orders for parts and services as needed
- Actively support the company mission, goals, programs, and policies & procedures
- Process units into the calibration lab software so that customer commitments are met
- Assist in shipping/receiving and Sub Contracting processing as required
- Onsite coordination with the Lab Manager
- Increase customer satisfaction and loyalty with outstanding customer support
- Other duties as assigned

All about you
- You have excellent communication skills
- You have the ability to solve problems both critically and logically
- You have impeccable time management and organizational skills
- You can read and interpret documents such as operating and maintenance instructions, and procedure manuals.
- You have basic computer skills and experience
- You know what it takes to create a memorable customer experience
- You are polite, empathic, and carry a professional voice and manner
- You’re a positive person, with a great sense of humor and passionate about helping others

Education and Experience:
Minimum of a High school diploma or general education degree (GED); or one to three years’ related experience and/or training; or equivalent combination of education and experience preferably in a technical environment.

Bonus Points if you are bilingual - French/English

About Us:
For over 40 years our family owned and operated business has been providing technical solutions and support to numerous industries including pharmaceutical, automotive, food and beverage, water and wastewater, aerospace, cannabis, and HVAC. We carry a comprehensive range of high-quality instrumentation for pressure, temperature, humidity, gas, level, flow and much more
But our support goes beyond technical answers and the right instruments. Alpha Controls' expert technicians also provide instrument calibration, full service, and repair. In addition, we also offer validation services and will work directly with our customers to implement a compliant, and effective validation plan that meets their needs from start to finish. One could say, we are a one-stop-shop

Ready to Join our Team?

Our team is passionate about growth, innovation and collaboration. We are a family-owned business who takes pride in our people. We’re more than just a place to work we’re family. Your experience is important to us, but so is chemistry. We want the best for our team, AND customers.

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)