Automotive Service Manager

2 weeks ago

St Catharines, Canada Pennzoil 10 Minute Oil Change Full time

Work Term: Permanent
- Work Language: English
- Hours: 30 to 42 hours per week
- Education: Other trades certificate or diploma
- Experience: 3 years to less than 5 years
- or equivalent experience
**Work setting**:

- Retail service establishment
- Motor vehicle repair shop
- Sales
- Retail service and repair firm
- Automotive service station
**Tasks**:

- Direct and control daily operations
- Evaluate daily operations
- Plan and organize daily operations
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Implement price and credits policies
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Recruit, hire and supervise staff and/or volunteers
- Conduct performance reviews
- Plan, organize, direct, control and evaluate daily operations
**Supervision**:

- 5-10 people
- Automotive technicians/motor vehicle mechanics
**Type of product**:

- Automotive parts and accessories
**Computer and technology knowledge**:

- Point of sale system
- Inventory control software
- Electronic mail
- Spreadsheet
**Type of experience**:

- Sales and marketing
**Area of work experience**:

- Sales and marketing promotions
**Security and safety**:

- Driver's validity licence check
**Transportation/travel information**:

- Own transportation
- Own vehicle
- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Handling heavy loads
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
**Personal suitability**:

- Adaptability
- Analytical
- Collaborative
- Energetic
- Goal-oriented
- Hardworking
- Integrity
- Positive attitude
- Proactive
- Quick learner
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Interpersonal awareness
- Judgement
- Organized
- Team player
- Maturity
- Patience
- Resourcefulness
- Ability to multitask
**Screening questions**:

- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is your current field of study?
**Other benefits**:

- Free parking available
- Learning/training paid by employer

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