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Customer Service/ Warehouse Associate

2 weeks ago

Nanaimo, Canada Gescan Full time

With over 60 years of industry experience, Gescan has 26 branches located across Western Canada. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 7 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

**_What’s In It For You?_**
- You will be joining a market leader with over 40 years of experience to help you elevate your potential.
- You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
- A chance to get involved in the forever growing electrical industry.
- We house the largest inventory to better service our customers and deliver on sales commitments.
- An opportunity for career development across many business departments within our organization.

**Scope of the Position**

Responsible for providing excellent service to customers who visit the branch to either place orders, and/or pickup their product requirements.

**Major Responsibilities**
- Filling orders and ensure they are completed in a timely manner.
- Informing customer and/or the Sales Department of any issues that might occur with filling product requested.
- Continuously updating Branch Manager of customer interests and issues.
- Entering sales order for product(s) selected by the customer and ensuring all materials have been entered accordingly and documentation is complete within the close of sale.
- Assisting customers with identifying the specific product they are looking for based on their requirements and suggesting alternatives if required and/or up-selling of related product(s).
- Physically locating/picking order once product order has been finalized.
- Maintaining a safe and clean working environment.
- Assisting with the overflow of sales calls.
- Assisting the Shipping/Receiving Department with storing product/inventory.
- Other duties as required.

**Education & Training**
- High School Diploma required.
- Knowledge of Microsoft office required.

**Experience**
- Up to 1 year of related experience.
- Experience using inventory software preferred.

**Benefits and Perks**
- We offer a competitive salary, plus a full set of benefits, including:

- Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
- Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
- Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

**Social Media**:
Facebook: Gescan Canada
LinkedIn: Gescan
YouTube: GescanTV

**Next Steps**:
**COVID**:
Sonepar is committed to providing a safe environment for our employees, customers, and the communities we serve. We believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- RRSP match

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay