Deskside Technician

**Req ID**: 68611

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be

We are currently seeking a Deskside Technician - Auxiliary - Burnaby to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).

**Purpose of Position**

The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

**Accountabilities**
- Receives, reviews, and completes service requests.
- Resolves technical problems transferred from the Service Desk that require an onsite presence.
- Installs and configures a variety of computer hardware and software, communications and peripheral devices.
- Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
- Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.

**Qualifications**
- 1-2 years' experience with desktop/software support & hardware (break/fix).
- Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).
- Must have driver's license and reliable personal transportation as Travel may be required.
- Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
- Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.
- On-Call/Shift work may be required (evenings/weekend/nights).

**Financial Responsibility**
- No financial responsibility.

**Direct Supervision**
- No direct supervision.

**Project/Team Leadership or Training**
- No team leader/training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to an union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Pay Range: CAD 67963.11 - CAD 77547.43

**About NTT DATA Services**

NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital,

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

**NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard**

**to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.**

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