Operational Improvement Manager

How Good People, Good Food. Do you love healthy, organic products? Want to work in a fun environment that helps you grow and thrive? Come to work at Nature's Fare Markets.

**OPERATIONAL IMPROVEMENT MANAGER**

Amazing opportunity join our dynamic team in an operational improvement capacity

People are at the heart of what Nature's Fare Markets does and with this lens, you will support and lead our store teams with your extensive retail operations knowledge. Reporting to the Director of Operations you will be responsible for coaching and motivating our store teams in the areas of best practices, SOPs and training as well as ensuring the effective collaboration between operations and purchasing teams. As a part of our senior management team, Operational Improvement Manager must live and model our core values while fostering a positive and collaborative work environment. We believe in people first; that must be your priority too.

**PERKS**:

- Competitive wage
- Comprehensive benefit package (dental, vision, naturopathic practices + more)
- Up to 25% store discount
- Education allowance
- Free swag (products, food, clothing + more)
- Share in some laughs, air high-fives, and fun each day

**WHAT YOU'LL BE DOING**:
Overall:

- As an ambassador and a key collaborator between store operations and corporate office, you will be a strong leader in communicating, representing, and upholding Nature's Fare Markets' Core Values, mission and brand pillars
- You will be responsible of auditing processes and procedures to find efficiencies, identify best practices and create standardization across locations. In this process, you will ensure all SOPs are documented and clearly communicated to teams
- You will take the lead on executing change management for any new and updated processes, including coaching and communication, creating training and development plans, as well as creating and conducting measurement to ensure successful roll out of key initiatives
- You will be responsible for leveraging, building and maintaining systems and processes that maintain documents and key information, such as a contracts and equipment repository
- You will take the lead on inventory management to ensure the people, processes and timelines meet the needs of the company and best practices
- Championing continuous improvement mindset, specifically focused on improving the employee and customer experience
- Be passionate about health and wellness; live the lifestyle

Key Areas of Responsibility:

- Process improvement and standardization
- Training and development
- Procurement (buying, receiving)
- Inventory management (stocking/facing, inventory counts, spillage, loss prevention)
- Back-office administration (process audits, special projects)
- Cash efficiency
- Merchandising

**WHAT WE ARE LOOKING FOR**:

- 5+ years of experience in an operations manager role
- Demonstrated operational execution skills
- Experience managing people in a customer service industry is a strong asset
- Strong technical knowledge using Microsoft Office Suite
- Analytical thinker who loves systems like Power BI and Excel
- Working knowledge of retail operations (SMS) ERP solution software an asset
- Experience managing budgets and financials
- Available for flexible scheduling to meet the needs of the store including mornings, nights, weekends, holidays, and long/unusual hours
- Highly organized, good communicator and ability to motivate team
- Position can be remote, but applicant must live near by one of our seven locations.

**WHO YOU ARE**:

- You have a good sense of humor with the ability to laugh at yourself
- You love organization and you think things through with a pragmatic outlook
- You have an entrepreneurial spirit and enjoy being a part of many aspects of the business during your day-to-day
- You are values driven. You are passionate about being involved in your community and you want to do the right thing for your team members and your customers
- You lead by example and from a place of caring. This comes from your ability to be self-aware and demonstrate a high level of emotional intelligence.
- Your leadership style includes coaching and motivating
- You see change as an opportunity to influence positive change
- You have a passion for providing a lasting and meaningful experience for customers and team members

Put your passion into work that matters with a growing, BC-based company, committed to be a better company for our customers, our employees, and the planet. We'll surround you with a great team and a supportive learning environment where you can grow and thrive.

Nature's Fare Markets is an equal opportunity employer and as such we thrive to foster a workplace where individual differences are recognized, appreciated, and respected.

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