International Learning Coordinator

**Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 14 Please note, this is a 20-month temporary full-time opportunity. **Secondments are Welcome**: Click here for more details on secondment opportunities. **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: The mission of Western International is to create, promote, and support a broad range of international learning activities at Western, in an effort to develop global-ready graduates, and a community of internationally engaged faculty and staff. **Responsibilities**: **Qualifications**: **Education**: - Undergraduate Degree in International Development, Education, or related field in Social Sciences - Master's Degree in International Development, Education, or related field in Social Sciences is preferred **Experience**: - 3 years of related experience working with students and international programs - Previous international work, study, volunteer or cross-cultural experience - Ability to speak, read and write in a second language is preferred - Previous experience in a University environment working with students preferred Knowledge, Skills & Abilities: - Knowledge of post-secondary programs, protocols and processes, particularly as they relate to admissions, course credit transfer and student registration in an international context - Highly developed cross cultural knowledge and understanding of intercultural considerations and cultural adjustment process. Proven ability to assess issues promptly, intervene and problem solve to support a positive student experience - Demonstrated experience delivering risk management, pre-departure and re entry programming, presentations and training sessions - Intermediate understanding of immigration procedures for incoming and outgoing students - Ability to effectively manage social media platforms, communication and engagement for student populations - Demonstrated strong customer service orientation to handle enquiries and resolve issues in a professional and timely manner - Proven strong ability to assess the needs and expectations of a diverse clientele, advise students, make referrals. - Demonstrated ability to manage multiple projects with strict and conflicting deadlines in a dynamic environment - Strong relationship management, influencing and collaboration skills with proven ability to effectively communicate with internal and external stakeholders - Proven ability to respond effectively to high stress, crisis or emergency situations dealing with multiple stakeholders - Ability to manage volunteers and implement training programs - Proven ability to evaluate programs and implement necessary changes - Intermediate level of experience in Microsoft Office Suite (Word, Excel, PowerPoint), web design software such as Cascade, Database and CRM experience (PeopleSoft and Symplicy/Horizons preferred) **Western Values Diversity**: Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194. **Please Note**: We thank all applicants for their interest; however, only those chosen for an interview will be contacted.