Manager - Custom's Brokerage

**Shift Details**:
Primarily working Monday to Friday, from 8:00 am to 4:30 pm.

**Company Summary**:
Farrow is a diversified, family-owned business that facilitates international trade by executing comprehensive customs brokerage and integrated logistics solutions. We provide our clients peace of mind with our customs brokerage, shipping and freight-forwarding capabilities for Canada and the United States.

Farrow Prides itself on providing exceptional customs service with a true focus on trade compliance. It is our passion for personalized care that has led to Farrow being in business for over 100 years and has allowed us to constantly expand with 29 locations across North America and we're still growing We're real people, family-owned and dedicated to our employees with a history of reinvesting in them. This commitment and dedication are why many of our employees have been with us longer than 20 years and why we have been recognized as one of Canada's Best Managed Companies for 10 consecutive years.

Position Summary
This position is responsible for overseeing and managing the operations of the Transaction Processing department. Ensuring efficient and effective processing of client entries, this individual is responsible for developing and monitoring department procedures, identifying staffing resources, and meeting client requirements to obtain the highest standard of quality.
Key Responsibilities (Supervisory/Materials/Information)
- Reviews data summary reports, unprocessed entries, and CADEX reports on a daily basis and regulates workflow and overtime to ensure all entries are completed on time plus quality control.
- Attend meetings with other department managers on a regular basis to review overall progress and gauge the efficiency of procedures; manages to follow up with appropriate adjustments.
- Responding to client inquiries, the manager will review service issues and find solutions. This individual may act as the main client service representative for certain accounts. He/she will meet with clients and communicate with their suppliers when necessary.
- Developing, monitoring, and maintaining processes and procedures to ensure we are obtaining the highest possible quality of service in release, trade compliance and import reporting. Identify client needs and develop solutions for these needs. Attend management meetings and perform actions identified in these meetings to ensure the company’s goals and policies are met.
- Provide guidance and training to employees on procedures and complex problems.
- Keep abreast of industry changes (e.g. CSCB, CAIE, CBSA). Advise staff and clients of relevant changes.
- Maintain employee records and attendance. Evaluate and monitor employee training and conduct performance reviews.
- Assist with rating, trade compliance, and release.

Education and Experience
- High School diploma or related experience.
- CSCB or Canada Customs qualifications.
- Minimum of 10 years’ experience in transportation, customs, or related fields is required.
- 5 years of management/supervisory experience.

Competencies, Working Skills & Attributes
- Sound problem-solving abilities.
- Work well under time sensitive situations.
- Diplomatic and possess good communication and interpersonal skills to deal with high levels of public interaction.
- Strong organizational skills.
- Customer service-orientated / professional attitude and approach.
- Ability to work under pressure.
- Excellent written and verbal communication skills.

Working Conditions, Mental Effort & Physical Requirements
- Self-motivated and able to work independently with no supervision.
- High level of accuracy is required when checking information, adding figures, and reconciling documents.
- Concentration is required in balancing several tasks at one time.
- Must contend with sensitive, frustrating, and confidential situations, time pressures, and frequent interruptions that can lead to a high level of stress.
- Must be able to resolve personnel and workflow issues in an appropriate and timely fashion.
- May be required to sit at a desk for prolonged periods of time.
- Concentration, alertness, and attention is required while driving in a variety of road conditions and locations and for obeyance of driving rules when traveling.
- Driving conditions can be frustrating when there is traffic congestion.

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.