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Servicenow Business Process Consultant- Spm

2 weeks ago

Remote, Canada Crossfuze Full time

Represent all Crossfuze delivery capabilities to deliver and grow a book of business for Enterprise clients
- Maintain a utilization target of 75%
- Lead planning/discovery and process workshops and working sessions
- Drive awareness of industry trends to bring the best solutions to the table
- Define client-specific SPM business process solutions while identifying opportunities for improvement
- Ensure process recommendations are prioritized against business value outcomes and meet success criteria
- Build and manage relationships with client buyers and decision makers
- Work closely with clients to determine strategies for increased solutions adoption and organizational readiness
- Stay current on ServiceNow product roadmap and best practices
- Grow your ServiceNow expertise through continuous improvement and contribute to Crossfuze knowledge management initiatives
- Engage in SPM practice/practice ranger meetings and contribute to service offerings, collateral development, and SPM enablement

**Requirements**:

- 5+ years experience delivering professional services as a consultant in project, program, and/or portfolio management
- 5+ years as a senior industry leadership position in project, program, portfolio management
- 3+ years’ experience with the ServiceNow platform
- Successful track record as an internal or external consultant leading an organization and working with IT business leads and process owners to optimize business process operations
- Practical experience building, managing, and optimizing Demand Management, Portfolio Management, and Resource Management processes
- Practical experience with the creation/implementation/management of project/program/ portfolio management methodologies and associated key metrics/balanced scorecards related to financial management
- Demonstrated experience designing and implementing ServiceNow SPM solutions in a complex environment for enterprise clients
- Strong Consulting Skills including meeting & facilitation skills and collaboration and communication skills
- Ability to develop client-ready deliverables in the form of process workflows, client presentations, workshop approaches, and training & communication materials
- Organizational change management and transformation experience
- ServiceNow Certifications: Certified System Administrator and/or Certified Implementation Specialist (CIS-SPM or ITBM)
- Customer and relationship focused, process driven, metric focused, results oriented, organized, and self-directed

**Benefits**
- Work from Home Options
- Custom Training & Development Programs
- Competitive Paid Time Off Benefits
- Competitive Salary & Incentive Compensation Program
- Employee and Family Assistance Program (EFAP)
- Extended Healthcare Plan
- Group RRSP with Employer Match
- Life Insurance (Basic & AD&D)
- Short Term & Long Term Disability

**Equal Employment Opportunity**
- Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law._