Supervisor, Administrative Support

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

**What we offer**
- ** Competitive salary**
- Paid vacation/holidays/sicktime - **15 days of vacation first year**
- Comprehensive benefits package including, medical, dental, and vision care - **Available day one**
- Extensive product and on the job/cross training opportunities **With outstanding resources**
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy

**What you will do**

The Supervisor of Administrative Support position is responsible for leading a team of Service Coordinators to develop and execute a customer-focused strategy that will result in business excellence, revenue growth and execution and customer satisfaction.

**How you will do it**
- Supervise branch Service Coordinators in four Atlantic Canada branches (this position is located in Dartmouth NS)
- Provide coaching and development to Service Coordinators on proper cadences, tasks, responsibilities and processes
- Problem solving and ability to understand work in progress; able to revise an existing schedule and move jobs around with short notice
- Strong organizational skills
- Provide customer service, work with vendors, issuing POs, getting quotes on parts, arranging aerial lifts, scaffolding, organizing subcontractors as required
- Drives timely and effective delivery of inspections, service (break-fix) and billing activities
- Manage open call reports, on hold inspections, closed but not invoiced service requests; ensures Service Coordinators have a regular cadence of keeping on top of their work in progress or completed work
- Forecasting revenue to be executed in upcoming fiscal periods based on open jobs, upcoming jobs, and inspections upcoming
- Supports local area management and supervisory team; provides leadership in management absence, is a champion for the business vision and strategy
- On-time inspection delivery, management of past due inspections; ensures Service Coordinators are scheduling past due and aged service and deficiency work, balancing schedules with break fix and inspection mix of work
- Provide training and for standardized processes, procedures, policies and business systems
- Assists with contract management and maintenance; submits amendments and modifications to contracts when required, works with sales department on contract inspection dates for proposals
- Workload balance; assists with covering Service Coordinator paid time off. Works with Service Coordinator team to ensure schedules and leave time are covered
- Perform other duties as directed

**What we look for**

**Required**:

- Supervisory experience with direct reports required, minimum 5 years, with experience in coaching and development, and performance evaluation and management
- Strong administrative background and/or financial background. Experience with payroll, expense processing, accounts receivable, accounts payable, coordinating and logistics
- Strong interpersonal skills with the ability to effectively interact with management and team members
- Ability to handle/balance multiple projects/tasks and respond to area management’s needs and challenges
- Self-motivated and able to manage remote team members and processes
- Commitment to the highest ethical standards

**Preferred**:

- Fire, Security or HVAC Industry Experience
- Familiarity with scheduling and dispatching standards
- Bachelor’s Degree or 5+ years relative management experience in similar role

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work. Johnson Controls listed in Forbes Best Employers for Diversity

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