Ywca Property Manager, Tenant Relations

20 hours ago

Vancouver, Canada YWCA Metro Vancouver Full time

The Property Manager, Tenant Relations is responsible for supporting successful tenancies/program agreements at the YWCA’s 11 long term housing communities, 3 second stage transition houses, and our transitional housing for women in recovery. This position regularly communicates, collaborates and coordinates with other staff to support a strong team culture. The Property Manager, Tenant Relations role includes:

- Respectful communication with tenants/residents
- notices to tenants/residents about building issues that may impact them
- sending tenants their new housing charge amounts
- responding to tenant/resident complaints
- co-facilitating tenant/resident conflict resolution meetings
- addressing breaches of tenancy/program agreement
- receiving notices to end tenancy/program agreement
- letting residents know when their program agreement is ending
- approving program agreement extensions
- managing transfer requests
- managing parking waitlist
- managing evictions
- Oversight of the housing charge calculation/income verification process
- Supervision of the Rent Calculation Clerk
- Backup on-call for Emergencies

**Skills & Qualifications**:

- Licensed Property Manager or previous property management experience and familiarity with the Residential Tenancy Act
- Strong interpersonal and communication skills required. Conflict resolution skills would be an asset
- Good organizational and time management skills
- Appropriate boundaries
- Team player, but able to work independently
- Experience and comfort using the following would be an asset: Arcori, Outlook, One Drive, Sharepoint, Teams, Zoom, Safetyline and ADP Workforce Now
- Positive criminal record check clearance
- Successful applicants are required to be fully vaccinated against COVID-19, exemption requests must be supported by valid, legal documents

**ABOUT THE YWCA**
This year, YWCA Metro Vancouver marks 125 years of serving our community. We recognize that Canada was founded through colonialist and racist policies, and the YWCA was established and operated during this time. We also recognize that these legacies exist in our present time and are committed to actively decolonizing our policies, programs and practices. Our vision: We boldly envision a just and equitable world for women, families and allies. Our mission: We advance gender equity alongside women, families, Two-Spirit and gender diverse people through advocacy and integrated services that help support personal, collective and economic wellbeing.
This is an exciting time for the YWCA. Join us and be part of a passionate, dedicated and impactful team

How to Apply

**Lisa Rupert, Vice President, Housing and Violence Prevention**
YWCA Metro Vancouver
535 Hornby Street, Vancouver BC, V6C 2E8

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