Customer Service Representative/cashier

1 week ago

Chilliwack, Canada Menzies Pet Food Plus Full time

**Job Overview**

**Responsibilities**
- Greet customers warmly and assist them with their inquiries both in person and over the phone.
- Conduct product demonstrations and provide detailed information about features and benefits.
- Handle transactions accurately using POS systems, including cash handling and cashiering duties.
- Maintain merchandising standards and ensure the sales floor is organized and appealing.
- Manage customer complaints professionally, resolving issues efficiently to ensure satisfaction.
- Handle inventory management, including ordering from wholesalers, receiving orders (may include heavy lifting), and maintaining inventory counts.
- Keep the store neat and clean.
- Follow company policies on time management, phone etiquette, and organizational procedures to optimize customer interactions.

**Experience and Skills**
- Previous experience in a pet store will be prioritized, other acceptable experience including retail sales, customer service, or technical sales will be considered as well.
- Familiarity with POS systems, cash handling, basic math skills, and merchandising techniques.
- Strong communication skills, including active listening and clear verbal expression.
- Ability to demonstrate products effectively and perform product demos confidently.
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.

This role is ideal for motivated individuals who enjoy engaging with customers, demonstrating products, and contributing to a positive shopping experience. We value team players who are eager to grow their skills within a supportive environment.

**Job Types**: Full-time, Permanent

Pay: $17.85-$20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Discounted or free food
- On-site parking
- Paid time off
- Store discount

**Experience**:

- pet store retail: 1 year (preferred)

Work Location: In person

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