Front Counter Leasing Agent

1 week ago

Etobicoke, Canada Storwell Self Storage Full time

**Company**: Storwell Sellf Storage

**Location**: 300 Evans Avenue Etobicoke

**About Us**:
We are a family-owned, busy Self Storage company dedicated to providing exceptional service to our valued customers. Our commitment to excellence has made us a trusted choice for individuals and businesses in Etobicoke and Mississauga. We are seeking a dynamic and friendly Front Desk Personnel to join our sales team.

**Position Overview**:
This is a 4 day work week with 10 hour days rotating schedule including some but not all weekends. It will be split over 2 locations, 300 Evans Avenue Etobicoke and 2525 Royal Windsor Drive Mississauga. As Front Desk Personnel, you will play a crucial role in creating a positive first impression for our customers. You will be the face of our company, assisting customers with their storage needs, providing information about our services, and ensuring their overall satisfaction. We are looking for individuals who are detail-oriented, eager to learn, possess excellent telephone skills, and are dedicated to delivering outstanding customer service.

**Key Responsibilities**:

- Greet and assist customers in a friendly and professional manner.
- Provide information about our self-storage services, rates, and promotions.
- Conduct property tours and showcase available storage units.
- Handle incoming phone calls and respond to customer inquiries.
- Complete rental agreements and assist customers with move-in and move-out procedures.
- Maintain a clean and organized front desk area.
- Ensure accurate record-keeping and data entry using basic computer skills.
- Collaborate with team members to meet and exceed sales targets.
- Address customer concerns and resolve issues in a timely and empathetic manner.
- Uphold company policies and procedures.

**Qualifications**:

- Excellent interpersonal and communication skills.
- Friendly and customer-focused attitude.
- Detail-oriented and organized.
- Proficiency in basic computer literacy.
- Ability to multitask in a fast-paced environment.
- Professional appearance and demeanor.
- Willingness to learn and adapt to new challenges.
- Previous customer service or sales experience is a plus.

**Benefits**:

- Competitive wage.
- Training and opportunities for professional growth.
- A positive and supportive team environment.
- Flexible scheduling options.
- Family-owned and operated business with a strong sense of community.

Additional pay:

- Bonus pay
- Commission pay

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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