Receptionist

**Why Work Here**

New West Truck Centres (currently operating as **Rocky Mountain Collision**) has access to the latest tools and equipment. Rocky Mountain Collision is a ICBC accredited autobody repair shop as well as commercial body shop. We are growing and need top talent to progress with us.

**Treated Well - **Your direct manager and team members create a positive work atmosphere that motivates employees to perform their best, fosters loyalty, and promotes long-term organizational success.

**Trained Well - **Professional development and training are part of our culture.

**Paid Well - **Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. Base hourly rates for a Receptionist in this role is $16.75 - $22.00 per hour.

**The Role**

This role will be reporting to the Body Shop Manager while providing administrative support to all departments (Service, Parts, Sales, and Accounting) in the dealership.

**Overview of responsibilities**

**Communication with Customers and Clerical Duties - this is 100% of where you will spend your time**
- Greet incoming Customers and answer all customer related questions.
- Answer telephones and all telephone related duties such as dispatch and taking accurate messages.
- Book repair and estimate dates with customers.
- Obtain all customer and insurance information.
- Set up all files. Set up all repair orders.
- Invoice repair order once ready, scan and attach related paperwork to closed repair orders.
- Sign out the courtesy cars and check them back in. Manage the fleet vehicles for customer needs. Coordinate with detailer for fleet management.
- Help customers set up rental cars when necessary.
- Enter parts/ sublet invoices to repair orders. Complete parts return paperwork.
- Complete final claim paperwork, submitting claims for payment, invoices, and POS for customers.
- General office filing and scanning.
- Monitor office and bathroom supplies.
- General Office duties as assigned.
- Occasional fill in with detailing vehicles.

**Education**
- Post secondary education, either a College or University Diploma.
- Proficient with Microsoft office products.
- Valid Class 5 driver’s licence, no restrictions.

**Experience**
- 2-5 years’ related office experience.
- Must be proficient in both spoken and written English.
- Maintains a professional appearance.
- Must be punctual, meticulous and reliable.
- Have a pleasing personality and be great with people.
- Courteous in manner to public and employees.
- Ability to understand and effectively use computer equipment including Microsoft Office Suite.

**Work Location**: In Person in Cranbrook, BC.

**Job Type**: Full-time, Permanent

**Shift**: Monday to Friday, 8 hours per day

**Salary**: $16.75 - $22.00 per hour

**3 Things To be successful as a Receptionist**

1. Internal drive and curiosity to get to Why

2. Great Attitude and always willing to help out

3. Never stop learning

**Other details**
- The above description is a summary of responsibilities and is not an exhaustive list of duties. A comprehensive job description will be provided to you in the interviewing process
- Provide a copy of your clean driver’s abstract.

**About Us**

New West Truck Centres (**operating as Dunlop Truck Centres**) is driven by a passion for people - most importantly, our employees. With continuous training and development, our employees are constantly being promoted within the ranks moving our company forward as we grow and expand, which is why we received Employer of the Year.

Our repeat customers earned us the 2017 MDA Dealer of Excellence Award that keeps our State-of-the-Art shop busy and growing.

We have invested over 50 years’ worth of commitment to our brand and customers, let us now invest in you. We are growing and need top talent to progress with us.

New West Truck Centres is a heavy truck dealer and body repair shop in Southern Alberta and British Columbia representing Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. When taking a look at the trucking industry, we found that our customers were facing difficulties and run arounds, so we set out to become something more than what is on the market. It is this emphasis on continuous improvement in Accessibility, Efficiency and Genuine Quality that drives our commitment to be the new standard in customer service. At New West Truck Centres, each person is essential to the success of the business, with offices located in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Taber and Cranbrook.

**Job Types**: Full-time, Permanent

**Salary**: $16.75-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- RRSP match
- Tuition reimbursement
- Vision care

Sched