Service Desk Specialist
1 week ago
**Position Title**: Service Desk Specialist **Term**: Permanent Full-time **Division/Branch**: Information and Information Technology Division / Digital Platforms and Cybersecurity Branch **Application Deadline**: January 13, 2025 **Pay Level**: 7 **Pay Range**: $70,849 to $83,354 **Work Location**: Head Office, Toronto, ON; Hybrid The Alcohol and Gaming Commission of Ontario (AGCO) is a regulatory agency that reports to the Ministry of the Attorney General. The AGCO is responsible for regulating the alcohol, gaming, horseracing, and cannabis retail sectors in Ontario, in accordance with the principles of honesty and integrity, and in the public interest. Are you passionate about collaborating in a dynamic, team-oriented environment with a strong focus on customer service? The AGCO has an exciting opportunity for you The Information and Information Technology (I+IT) Division is seeking a Service Desk Specialist (‘Specialist’) to join the Service Desk Team within the Digital Platforms and Cybersecurity Branch. Reporting to the Manager, Service Desk, the Specialist will play a key role in supporting end-user computing operations and contributing to departmental and enterprise projects. As part of the Service Desk team, you will provide frontline support and assistance to AGCO staff, addressing issues related to end-user hardware and software. Your responsibilities will include deploying and tracking hardware, rolling out software and operating systems, and coordinating with vendors for hardware service requests. - Minimum of 3 years of experience in a technical support role within an enterprise environment. - Proven expertise in Microsoft 365, Microsoft Endpoint Manager, Windows Autopilot, and Identity Management tools (Active Directory, Azure Active Directory). - Advanced knowledge of operating systems, hardware, software, network peripherals, MFP printers, and TCP/IP protocols. - Proficiency in Windows 10 and Windows 11 operating systems is required. - Exceptional problem-solving skills with the ability to research, recommend, pilot, and implement effective solutions. - Strong customer service mindset with a sense of urgency in resolving issues. - Familiarity with ITIL processes, including incident, service request, problem, and change management. - Excellent interpersonal, verbal, and written communication skills, with the ability to interact professionally across all levels of staff, business partners, and vendors. - Ability to manage multiple projects and work effectively both independently and within a team environment. - Certification in related technologies is an asset. - Valid Ontario Class "G" Driver’s License with a clean driving record. - Flexibility to participate in rotational on-call duties and perform maintenance tasks outside of regular business hours. The AGCO is an inclusive and equal opportunity employer. Disability related accommodation during the recruitment process is available upon request.
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IT Service Desk Specialist
1 day ago
Toronto, Canada First National Financial Full timeWe are hiring an IT Service Desk Specialist! **Reporting To**: Supervisor, IT Service Desk **Full-Time/Part - Time**: Full-time **Posting Date**: June 23, 2025 **Closing Date**: June 30, 2025 **Hours of Work**: 8:30 a.m. - 5:00 p.m. **Grade**: 4.4 **Office Location**: Toronto, ON Great location! Steps away from the main public transit station **What we...
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Deal Desk Specialist
2 weeks ago
Toronto, Canada Cushman & Wakefield Full time**Job Title** Deal Desk Specialist **Job Description Summary** The Deal Desk Specialist will assist brokers, Local Operations completing requests in support of deal flow management. In this role, the Deal Desk Specialist will perform select deal management and master data management activities to ensure brokers are provided high quality, efficient, and...
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Service Desk Analyst
2 weeks ago
Toronto, Canada J&M Group Full timeJoin to apply for the Service Desk Analyst role at J&M Group.Essential Skills:Provide Level 1 support for all in scope services.Fluent in French and English.Act as a single point of contact (SPOC) for all user requests, resolving issues on first call or routing to the appropriate support group.Perform active case management, ensuring end-to-end delivery of...
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Service Desk Support Specialist
1 day ago
Toronto, Ontario, Canada Bevertec Full time $80,000 - $120,000 per yearThe24/7 Support Specialistmonitors and maintains the daily operations and maintenance of the facilitiesEmployee works a shift rotation5 Years of experience in progressively advancing roles within Technology3 years of experience in Service Desk SupportSupports the development of a formalized business continuity and disaster recovery strategy/planningSupports...
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Service Desk Analyst
6 days ago
Toronto, Canada J&M Group Full timeJoin to apply for the Service Desk Analyst role at J&M Group . Essential Skills: Provide Level 1 support for all in scope services. Fluent in French and English. Act as a single point of contact (SPOC) for all user requests, resolving issues on first call or routing to the appropriate support group. Perform active case management, ensuring end-to-end...
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Help Desk Specialist
1 day ago
Toronto, Canada IndoMinds Solutions Full time**Title - **Senior Help Desk Specialist I** **Position - Full Time Parament** **We're building the next generation of capabilities that powers our merchant-first ecosystem. The radical and responsible delivery of value is our mandate. We believe that focused and empowered teams can do great things. You'll find that we're a curious, driven, and pragmatic...
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Senior Business Analyst, Help Desk/Service Desk
2 weeks ago
Toronto, Canada ROSS Full timeOur client is a boutique consulting firm of top‑notch Financial Services technology professionals. They have expert knowledge in the Capital Markets, Wealth & Investment Management, and Retail Banking sectors, offering a winning combination of business and technical expertise. Their hands‑on approach combines the rigor of business‑driven frameworks and...
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Senior Business Analyst, Help Desk/Service Desk
4 weeks ago
Toronto, Canada ROSS Full timeOur client is a boutique consulting firm of top-notch Financial Services technology professionals. They have expert knowledge in the Capital Markets, Wealth & Investment Management, and Retail Banking sectors, offering their clients a winning combination of business and technical expertise. Their hands-on approach combines the rigor of business-driven...
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Senior Business Analyst, Help Desk/Service Desk
2 weeks ago
Toronto, Canada ROSS Full timeOur client is a boutique consulting firm of top‑notch Financial Services technology professionals. They have expert knowledge in the Capital Markets, Wealth & Investment Management, and Retail Banking sectors, offering a winning combination of business and technical expertise. Their hands‑on approach combines the rigor of business‑driven frameworks and...
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Senior Business Analyst, Help Desk/Service Desk
4 weeks ago
Toronto, Canada ROSS Full timeOur client is a boutique consulting firm of top-notch Financial Services technology professionals. They have expert knowledge in the Capital Markets, Wealth & Investment Management, and Retail Banking sectors, offering their clients a winning combination of business and technical expertise. Their hands-on approach combines the rigor of business-driven...
