Concierge/admin Assistant

"#INDHP" **Shape Exceptional Customer Journeys as Our Next Concierge/Admin Assistant**: Are you passionate about delivering outstanding customer service and creating a welcoming, engaging environment? Do you thrive in a fast-paced, customer-focused role where your attention to detail and organizational skills can make a lasting impact? If so, we want to hear from you We’re looking for a **Concierge/Admin Assistant** to play a key role in elevating the customer experience at our Abbotsford dealership. As the first point of contact, you will be essential in delivering a seamless and personalized journey for every customer, ensuring their experience is unforgettable from start to finish. Your expertise will directly influence the success of our dealership, helping to drive customer satisfaction to new heights. **Join Our Journey: Help Us Drive Canada’s #1 RV Adventure Company Forward**: Since 1969, Fraserway RV has been a family-owned business driven by a simple goal: to anticipate, exceed, and earn lifelong trust from our customers. With decades of RVing experience, we have become Canada’s sole coast-to-coast RV sales and rentals dealership, and we’re looking for exceptional people to join us as we continue to grow. We’re proud to have been recognized with the **RV Business Top 50 Dealer Award** and the exclusive **Blue Ribbon Award **for excellence in customer care, staff training, marketing, and community service. **Our Vision**: To be Canada’s #1 RV Adventure Company, inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing. **Our Mission**: As a team, we do everything possible to ensure our customers' RV adventure dreams are realized. We bring passion, expertise, and a deep sense of community to every aspect of our business: Sales, Service, Parts, and Rentals. We are proud to serve not only our customers but also the communities in which we live and work. Our team is committed to giving back, with a portion of each sale donated to causes that make a difference, and our employees volunteering to strengthen the connections within our communities. **Key Responsibilities**: As a **Concierge/Admin Assistant**, you will: - **Customer Greeting & Engagement**: Greet and welcome customers upon entry to the dealership, ensuring they feel valued and at ease as they begin their visit. - **Traffic Management**: Efficiently manage the flow of customers between departments, ensuring they are quickly connected to the appropriate team member (Sales Consultant, Service, Parts, etc.). - **Up System Management**: Assist in managing the Up system alongside Sales Consultants, helping to ensure the timely and efficient handling of customer inquiries and appointments. - **Customer Lounge & Coffee Station Management**: Oversee and maintain the customer coffee station and lounge area, ensuring a clean, organized, and inviting space for visitors to relax. - **Prospect Information Entry**: Accurately enter prospect management information into our IDS system, helping to maintain up-to-date records and follow-ups. - **Traffic Logs & Reporting**: Update daily traffic logs on a weekly basis, keeping an organized record of customer visits, inquiries, and other related metrics. - **General Cleanliness & Organization**: Maintain a tidy and organized Adventure Experience Coordinator podium and surrounding areas, ensuring the dealership remains welcoming and professional. - **Additional Duties**: Assist with any other tasks as directed by the Senior Sales Manager, contributing to the overall efficiency and success of the dealership. **What We’re Looking For**: We’re seeking someone who: - **Customer-Centric Mindset**: You have a natural ability to make customers feel welcome, valued, and informed. - **Strong Organizational Skills**: You excel in multitasking and staying organized in a fast-paced environment. - **Communication Skills**: You possess excellent verbal and written communication skills to interact effectively with customers and internal team members. - **Team Player**: You enjoy collaborating closely with the Sales team, Service department, and other staff members to provide a cohesive customer experience. - **Detail-Oriented**: You have a keen eye for detail, especially when managing customer information and maintaining a clean and organized environment. - **Experience**: Prior experience in a customer-facing role, especially within hospitality (hotels, restaurants) or automotive/retail industries, is a plus. **In addition to becoming part of an exceptional team, we offer**: - **Career Growth Opportunities**: Unlock your potential with clear pathways for skill development and career advancement. - **Comprehensive Healthcare Benefits**: Enjoy a competitive benefits package that provides peace of mind for you and your family. - **Employer-Matched RRSP Program**: Secure your financial future with our matching re