Studio General Manager

**NOW HIRING: Studio Manager**

Reformed is looking to expand our team and is seeking passionate, dynamic individuals to lead one of our in-studio teams.

We’re on the lookout for enthusiastic, organized, and energetic individuals who thrive in a fast-paced environment and have a passion for both customer service and sales. Are you a natural motivator who brings positive energy to everything you do? Do you excel at building and nurturing a vibrant community? Are you detail-oriented, with a keen eye for cleanliness and organization? If you're ready to take on a leadership role and make a real impact, we’d love to hear from you

At Reformed, our Studio Managers play a key role in driving member success, boosting front desk sales, maintaining a clean and welcoming studio environment, and leading a small team of front-line staff to create exceptional experiences for our members.

**Role & Responsibilities**:

- **Studio Leadership**:Take ownership of your studio’s success by driving member satisfaction and fostering a positive, welcoming environment.
- **Sales & Member Engagement**: Identify sales opportunities, assist members in choosing the right membership packages and products, and encourage long-term engagement.
- **Process Implementation**: Develop, implement, and maintain standard operating procedures (SOPs) and best practices across your team to ensure consistency and efficiency.
- **First Time Member Experience**:Make first-time members feel at home by introducing them to the Reformed community and setting them up for success from day one.
- **Front Desk Experience**:Welcome all of our members with a friendly and relaxed approach, ensuring they have a seamless and positive experience every visit
- **Team Training & Coaching**:Provide ongoing training and coaching for Experience Leads, Karmis, and Instructors, ensuring they are aligned with studio SOPs and deliver the highest standards of service.
- **Performance Management**: Take responsibility for studio KPIs (Key Performance Indicators), analyzing performance to track success and identify areas for improvement.
- **Studio Maintenance**:Ensure the studio is clean, organized, and running smoothly, especially during class transitions, to maintain an optimal environment for both staff and members.
- **Collaboration**: Partner with the VP of Operations to ensure open communication, share insights, and identify opportunities to further enhance studio performance and member satisfaction.

**Must Haves**:

- Outgoing and positive vibe
- A love for group fitness (even if you’re a newbie)
- Experience in leading a team in fitness, retail, beauty, or other customer service environment
- Proficient in various computer systems and adaptable to learning new systems (Apple Products)
- Strong verbal and written communication skills
- Ability to project a calm and level approach when addressing member concerns
- Superior attention to detail and attention to cleanliness
- Excellent ability to problem solve

**Education & Experience**:

- 2 + years of customer service experience
- Customer facing sales experience

**Hours**:

- Full Time: ~ 40 Hours Per week

**Schedule**:

- Ability to set your own schedule with assistance from the VP of Operations
- Must be flexible to include working some evenings and weekends periodically each month

**Compensation**:

- $21 per hour base wage (40 hours / week)
- In addition to your hourly wage, you will have the opportunity for a monthly bonus of 2.5% of the studio's revenue. Bonuses are paid out monthly, on the following month’s pay period.

**Perks**:

- Unlimited membership to Reformed + HotShop (a $2,599 value for HotShop Pass + $4200 value for Reformed pass)

**Job Types**: Full-time, Permanent

Pay: $21.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site parking

Work Location: In person