Assistant Special Events Manager

Join our Special Events Team as the Assistant Special Events Manager, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

The Assistant Special Events Manageris responsible for assisting the Special Events Manager with all daily functions of the Special Events Department. Together with the Special Events Manager_,_ be the primary contacts responsible for managing the itineraries of in-house groups, departmental administration, and all aspects of special events including inventory, set-up, service, and tear-down.

**Objectives**:

- Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
- Lead by example and be a pro-active member of the Food & Beverage Leadership Team.
- Must support and assist the _Special Events Manager_ as they are responsible and accountable for the actions of all Special Events Team Members. Work as a hands-on Manager, assisting the team as they strive to meet or exceed guests’ expectations
- In the absence of the _Special Events Manager_, be the contact person for all guests or team members who may be requiring immediate assistance from the Special Events Department, and/or follow up with guest concerns as necessary, while on duty.
- Participate in all Human Resource functions within the Special Events Department, as directed by the _Special Events Manager_.
- Contribute and assist in creating a positive atmosphere for learning & development for the Special Events Team Members.
- Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Special Events Department.
- Be responsible for the overall cleanliness and physical condition of the Special Events Departmental and storage areas while on duty.
- Assist in the completion of all assigned administrative responsibilities required to maintain the smooth operation of the Special Events Department.
- Keep guests and team members of the Inn safe and free from harm
- Be familiar with the position descriptions for the _Special Events Manager_, and in their absence complete their duties, when appropriate.

**Requirements**:

- Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
- Must possess the ability and desire to lead a world-class Special Events team.
- Superior leadership skills.
- Previous Food and Beverage experience is required.
- Previous Banquet or Catering experience is required
- Excellent interpersonal and communication skills, both written and verbal are needed.
- Excellent organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary.
- Must be familiar and comfortable with standard operating financial statements as well as the budgeting process, scheduling and effective cost management.
- Working knowledge of Silverware, Maestro, Res Diary, Dayforce, Microsoft Word and Excel and File Maker Pro are assets.
- Willing to maintain flexible work schedule; must be able to work weekends and holidays.
- Must have current Serving It Right certificate, FoodSafe certificate, and valid BC Driver’s License.
- An employment duration commitment will be required

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Licence/Certification:

- Authorization to work in Canada (required)
- Serving It Right Certification (required)
- Food Safety Certification (required)
- Class 5 Driver's License (required)

Work Location: One location