Bilingual IT Support Coordinator

Overview:
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect and integrity.

**Position Overview**

Reporting to the Manager of Information Technology, the IT Support Coordinator is responsible to provide IT support to employees. This position is expected to demonstrate strong technical aptitude necessary to cope with rapidly changing technology, and work productively with mínimal supervision. The position requires someone who is a team player, self-directed, with the ability to thrive in a changing environment and has a desire to help people solve their technology issues.

This position requires well established organizational skills, a high level of motivation and energy, excellent two-way communication, and preference for working in a dynamic, fast-paced work environment.

The
**Bilingual Information Technology Support Coordinator** is responsible for overseeing, administering, managing, and supporting the IT infrastructure for OSL Head Office and field teams. Reporting to the IT Support Manager, the IT Support Coordinator will work closely with the Manager to develop strategy for IT systems, equipment, and infrastructure to support business operations. Liaises with internal teams and external vendors to identify opportunities and efficiencies and ensure a high level of support is maintained.

**Responsibilities**:

- Supports the implementation of systems, policies and procedures
- Administers the Pulseway system that supports our IT infrastructure
- Administers the Miradore systems that supports our clients Tablets/Phones
- Administers the Office 365 & Exchange accounts for OSL Direct and shared services
- Maintenance of all information technology equipment
- Maintains equipment and answers support tickets for head office and field
- Provides tier 1 a level support for the field team and field equipment
- Maintains inventory of hardware and spare equipment
- Supports any IT-related projects internally or for external clients
- Sets up new head office and field employees on all required systems and equipment
- Occasionally will be required to work off business hours to do system maintenance with mínimal impact to business operations

**Job Requirements**:

- Bilingual, French and English
- Proven work experience in IT or relevant experience
- Knowledge on MDM and DEP tools
- Hands-on experience with computer networks, network administration and network installation
- Time management and the ability to prioritize
- Strong organizational skills
- Experience with Pulseway/Mirador/Webroot/Avanan/ or similar system
- Passionate about technologies

**Qualifications**:

- Minimum of 2 year of similar experience
- Ability to work in a fast-paced environment

**A few Nice-to-haves**:

- Bachelor’s Degree in a related field
- Bilingual in English and French

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.