Commercial Security Alarm Technician

**ABOUT US** We are an **award-winning organization**, with 75 years under our belt, dedicated to keeping communities safe in the areas of fire prevention, security, and life safety. We currently have over 230 talented individuals across 4 business units - Richmond (our Headquarters), Calgary, Toronto and Texas. Radius Security is the leading end-to-end provider of innovative, commercial security system monitoring, installation, and maintenance in BC, specializing in live video guided dispatch. In conjunction with our sister company Radius Fire, we provide an unmatched service for fire monitoring. Our corporate culture is about fun, accountability, responsibility, respect, and continuous personal training & development. **VALUE OF THIS ROLE** The Commercial Security Technician is pivotal for driving security solutions and providing a piece of mind for our customers. Customers depend on our technicians to deploy reliable, innovative security solutions that align with their needs and to keep them up and running. The sales team relies on our technicians to assist with system design to ensure customer satisfaction is achieved. Our Security Technicians are the frontline representatives of Radius in our customer’s buildings and embody our DNA to take care of the site’s installation & maintenance needs. Without this role our business could not function effectively, and the safety of our community would be compromised. **This role matters.** **Come be part of the magic that is Radius.** **CORE AREAS OF RESPONSIBILITY** - Technical Duties_ - Installation, programming & servicing of security systems. This includes security cameras, CCTV, alarm systems, access control, in-suite wiring, system networking, wire pulling in a commercial environment. - Taking accountability for troubleshooting and driving solutions to any problems or improvements that need to be made. - Take initiative to communicate with Project Manager/Service Coordination team as to any problems, issues, scheduling conflicts, delays, or unoccupied time. - Customer Support Services_ - Provide customer service that consistently WOW the customer. - Train clients on the proper use of the installed equipment and interactions with our monitoring station. - Comply with customer site procedures and requirements. - Communicate with the client to manage arrival and completion of project expectations either directly or through the Radius Coordination Team. - Other Responsibilities_ - Ensure compliance with industry standards and regulatory requirements. - Support with rotational after hours on-call. - Safely operate company-issued vehicle & tools, adhering to company policy, and take responsibility for maintenance of vehicle. - Main Safety Considerations: working with ladders, heights, electrical, manual dexterity, prolonged standing, working with noises (alarm testing), driving a company vehicle. **Please note**: this is not an exhaustive list and other responsibilities may be added to the role as needed. **OUR IDEAL CANDIDATE**: - **Technical Experience**: **Must Haves**: - **3+ Years of Demonstrated Experience with Installation, Programming & Servicing of Security Systems.**: - **Trade Qualification (TQ) Certificate**: ability to detect, respond and resolve security incidents. - **Knowledge of Security Applications**: Video verification, video analytics, forensic video systems, intrusion alarms, burg, ULC Fire. - **Class 5 Drivers License & Clean Driving Record.**: - **Security License, or Ability to Obtain a Security License.** **Nice-to-Haves**: - FSR, is an asset, and higher compensation would be warranted. - Leadership and/or Project Management Experience. - Quoting & Design of Security Systems. - Experience with ULC Fire Alarm Testing. - **Champion of Company DNA and Culture**: Embrace and promote our values and culture in all aspects of your work. Make it your mission to drive solutions to minimize or eliminate I.T. headaches for the business. - **Strong, Clear & Concise Verbal and Written Communication.**: - **Customer Service Enthusiast**: Demonstrated dedication to providing excellent internal customer service. Display patience and resilience, no matter what comes up. - **Accountability**: Embrace a "The Buck Stops Here" attitude, taking full responsibility for your work. - **Continuous Improvement**: Adopt a "We Can Do This Better" ideology, always looking for ways to improve processes and being confident enough to share your ideas and drive action. - **Great Sense of Humor**: Bring a positive and humorous attitude to the workplace. If you are passionate about **safeguarding security infrastructure within your community and seeking a meaningful role in a high-tech growing company,** we encourage you to apply. Come be part of an organization that makes a true difference in the communities it serves. **WHY OUR TEAM LOVES WORKING HERE** - Job stability Our company was deemed an essential service and we were lucky to continue to se