Housing Focused Shelter Worker

We are seeking dedicated individuals to join our team as a Housing Focused Shelter Worker. In this pivotal role, you will walk hand-in-hand with our guests at the Women’s Shelter, inspiring hope and aiding them on their journey towards a brighter future. Your primary mission will be to ensure a seamless and lasting transition for these women out of the shelter by connecting them with essential programs and resources both internally and externally. You'll be on the front lines, responding promptly to guest needs, intervening during crises, engaging in meaningful conversations, managing cases, and resolving conflicts. If you embody professionalism, compassion, and respect, and are eager to foster genuine change, The Mustard Seed invites you to be a part of our vision.

**Position Type**:**Casual/Relief
**Reporting To**:**Shelter Manager
**Location**: The Mustard Seed Calgary Women's Shelter

**MAJOR DUTIES AND RESPONSIBILITIES**
- Be the first point of contact for participants seeking support, providing excellent service with dignity, kindness, and equity.
- Respond promptly to individuals in crisis, employing de-escalation skills and assisting in exploring healthy alternatives.
- Enforce participant suspensions when necessary.
- Assist with daily meal programs.
- Utilize case management tools to help shelter/drop-in participants work on short-term and long-term housing-related goals.
- Use a person-centered approach to encourage guests to seek resources and services aligned with their goals.
- Collaborate effectively with the team, including volunteers and other visitors.
- Maintain strict privacy and confidentiality standards as outlined by FOIP and the Health Information Act.
- Model healthy relationships with community participants and volunteers.
- Demonstrate initiative and critical thinking in assessing and supporting participants.
- Practice conflict resolution and facilitate reconciliatory conversations.
- Ensure a safe, clean environment for adult guests.
- Participate in staff training, attend meetings, and engage in regular one-on-one sessions with your supervisor.
- Collect data and maintain accurate records using FDARP, including incident reports.
- Respect proper boundaries with participants.

**MINIMUM QUALIFICATIONS AND SKILLS**
- Minimum 1 year of experience working with a marginalized population.
- Experience working within the culture of the inner city and/or with the less fortunate.
- A strong passion for ending homelessness in Alberta.
- Ability to follow organizational protocols of front-line programs to completion.
- Experience in case management and advocacy is considered an asset.
- Strong organizational and multitasking skills with the ability to manage shifting priorities.
- Excellent communication (written and verbal) and conflict resolution skills.
- Self-starter with the ability to work effectively in a cross-functional team.
- A strong desire to work with a marginalized and vulnerable population.

**WORKING CONDITIONS**
- This position involves working in a challenging and potentially volatile environment where you may encounter racial slurs, name-calling, and derogatory comments from community members. It requires resilience, conflict resolution skills, and the ability to maintain professionalism and composure in the face of adversity. Training and support will be provided to ensure your safety and well-being.
- Moderate amounts of walking, climbing, standing, sitting, lifting, and carrying may be required.
- The position often involves a fast-paced environment and requires mental effort to analyze information and problem-solve.
- Varied mental and emotional effort, including responding appropriately to intense situations and providing conflict resolution.
- This position requires the training in usage of a two-way radio communications, MS Office based computer programming, HMIS database system, FDARP, FOIP, First Aid, NVCI, and SafeTalk

**COMPENSATION & BENEFITS**
- The Mustard Seed offers a competitive compensation package for Casual/Relief employees including 100% employer paid access to a $200 health spending account.
- All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

**NOTE**
- Your privacy is important to us. The information we collect is used solely for consideration for employment.
- Please visit our careers page to see more job opportunities.