Summer 2023 Co-op: Service Delivery Analyst

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
**Job Title: Service Delivery Analyst Co-op**

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

As a Service Delivery Analyst co-op you will feed into the design and delivery of the overall tools, processes, procedures, and policies to help drive an exceptional employee experience and IT cost reduction initiatives. An individual in this role will work with a team that delivers the internal documentation on how to utilize the internal system as well as provide IT-facing documentation to support access and services to these systems.

**What you will do**:
Working with the REBL Program Manager:

- Assist in cleaning the Rogers Employee Business Line (REBL) and laptop inventory across country using strong Excel skills and ServiceNow as the inventory base
- Assess upcoming employee upgrades
- Review Knowledge Base articles and other corporate documentation for REBL, simplifying where possible

Working with the Knowledge and Learning team:

- Review Knowledge Base (KB) articles within ServiceNow to assess for relevance and prevent undo expiration
- Assist in updates to KB articles, using HTML to improve the look and feel as well as consistency in delivery

**What you will bring**:

- Enrolled in an accredited co-op program working towards a degree Applied Science (Electrical Engineering, Computer Science), Business Technology Management, or equivalent
- Strong customer service orientation, demonstrated ability to “multi-task” in a fast
- paced environment and a clear aptitude for process development and problem solving
- Familiarity with telecommunication industry and operations is highly desirable
- Proven analytical, financial modeling and problem-solving skills
- Strong time management capabilities, with the ability to perform multiple tasks and objectives
- Strong sense of initiative and a self-starter who can work equally well in groups or on their own
- A mindset of creativity, innovation and energetic drive to succeed

**Schedule**: req_RogersFullPartTime

**Shift**: Day

**Length of Contract**: 4 Months

**Work Location**:8200 Dixie Rd (341), Brampton, ON

**Travel Requirements**: Up to 10%

**Posting Category/Function**:Student/New Grad & Co-op

**Requisition ID**: 287636

Posting Notes: Student and New Grad