Service & Events Manager, Bodega Ridge

2 weeks ago

Galiano Island, Canada Bodega Ridge Lodge and Cabins Ltd. Full time

**Service & Events Manager**

**About Us**:
Bodega Ridge is a premier venue, accommodation provider and restaurant, hosting full-service destination weddings and retreats, located on the picturesque Galiano Island in British Columbia. We are committed to providing unparalleled experiences, across our Bodega Ridge, Bodega Cove and soon to open Pink Geranium properties. We are currently seeking a dynamic and experienced leader to join our team.

**Our Values**
Our values are tangible; our moral compass, and way of fulfilling our service promise.

**Spirit to Serve**:We work with a diverse group of guests, each with their own wants, needs and expectations. We are here to listen, understand and carry out the details that matter most. Internally, we encourage and challenge our team, fostering a culture of openness, creativity and intentionality.

**Always Human**: We show up as real, vulnerable, and transparent human beings who speak from the heart, value others’ contributions, and invest in each other’s growth. We listen intently, think empathetically, and make people feel good. Kindness goes a long way and is a defining part of our identity.

**Honour our Land**: We rely on the unspoiled nature of Galiano as an escape for our guests from their day-to-day life. Our commitment to conservation is built into our way of doing life - from the materials in our cabins, to our sustainable food sourcing, respecting and becoming one with the island is core to our being.

**Job Overview**:
**The skills, attributes and experience we covet most**:

- Lead, motivate, and mentor service teams to deliver exceptional guest service, fostering a positive and collaborative work environment.
- Driven & passionate leader - experience opening or re-launching a business is an asset.
- Implement and maintain efficient systems for order processing, inventory, reservations, and guest management.
- Expert administrative capacity - ability to create and optimize work systems and tools that help our team shine.
- Uphold and enhance the reputation of Bodega Ridge by providing impeccable customer service, committed to unearthing opportunity for improvement each day.
- Coordinate and manage events, particularly destination weddings, ensuring flawless execution.
- Expertly managing expenses without compromising service quality i.e. Build team schedules to deliver on our uncompromising service promise, whilst also ensuring labour costs are managed.
- Marketing and promotional prowess for the restaurant and events business, as well as the wider resort.
- Strong organizational and multitasking skills with a keen eye for detail.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle challenging situations with a consistently positive attitude.
- Knowledge of industry trends, customer preferences, and best practices. We wish to be market leaders, and you will be integral to our efforts.

**How to Apply**:
**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$70,000.00 per year

**Benefits**:

- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Night shift
- On call
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Tips

Ability to Relocate:

- Galiano Island, BC V0N 1P0: Relocate before starting work (required)

Work Location: In person

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