Bilingual Client Services Specialist

1 week ago

Mississauga, Canada Aramark Full time

Come join the dynamic team at Complete Purchasing Services as a Client Services/Support specialist. You will be responsible for systems maintenance, over‐the‐phone training & support, and inside sales function for contract compliance and user adoption of Complete Purchasing Services' proprietary systems. Support calls are 60% outbound and 40% inbound.

**About Complete Purchasing Services**:
**Complete Purchasing Services (CPS)** helps organizations thrive in a competitive marketplace by delivering strategic supply chain solutions to maximize operational and financial performance for clients. Complete Purchasing Services has developed manufacturer and distribution purchasing programs based on a combination of quality, service, and price. The value equation determines costs and identifies the best sources of supply to enhance service delivery to our clients.

We streamline the buying processes through our web-based multi-distributor purchasing platform and strengthens purchasing power by providing access to a network of manufacturers and distributors.

We constantly seek innovative ways to enhance and expand our programs. CPS combine unique insights with the latest technology and a robust supply chain network to lower costs, increase efficiency, enhance services, boost employee engagement, and drive organizational progress.

**Responsibilities**:
**User Training & Support**
- Provides first level support to users (external & internal), triage support issues & contacts responsible party for resolution and/or escalation.
- Provides user training & technical support, phone &/or online and in‐person, as needed.
- Sends post‐call user satisfaction survey after each user interaction.
- Develops user guides and video tutorials using Camtasia or digital adoption platform, including script, video screen captures and audio narration.

**System Maintenance**
- Maintains database integrity.
- Maintains user & supplier profiles - portal, purchasing, and CRM.

**Quality Assurance & Testing**
- Performs user acceptance testing for purchasing and portal upgrades as well as distributor integration.
- Verifies and confirms defect (or bug) fixes.

**Program Adoption**
- In collaboration with the account manager, ensures user adoption of CPS proprietary systems as well as compliance to CPS contracts.
- Field Engagement - Participates in field presentations as needed.
- Measurement & Analysis
- Monitors user adoption, identifies opportunities, recommends approach to account management team and/or follows up directly with client.

**Qualifications**:

- Requires strong attention to detail to ensure database integrity.
- Requires strong critical thinking skills for clear, concise assessment of support issues and user requirements.
- Experience and demonstrated ability to diagnose & troubleshoot basic computer user & connectivity challenges.
- Strong communication skills, written and oral. **For bilingual position, must be able to communicate effectively in both English and French.**:

- Above average computer skills including Microsoft Office (MS excel) and internet.
- Working knowledge of video‐editing software (Camtasia) is an asset.

  • Bilingual Customer Service Representative

    1 week ago

    mississauga, Canada Bilingual Source Full time

    Bilingual Customer Services Representative (French required)IntroductionAre you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, Canada Bilingual Source Full time

    Bilingual Customer Services Representative (French required)IntroductionAre you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, Canada Bilingual Source Full time

    Bilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, Canada Bilingual Source Full time

    Bilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...

  • Bilingual Customer Service Representative

    7 days ago

    Mississauga, Canada Bilingual Source Full time

    Bilingual Customer Services Representative (French required)IntroductionAre you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, Ontario, Canada Bilingual Source Full time $45,000 - $65,000 per year

    Bilingual Customer Services Representative (French required)IntroductionAre you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, On, Canada Bilingual Source Full time

    Bilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, ON, Canada Bilingual Source Full time

    Bilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...

  • Bilingual Customer Service Representative

    7 days ago

    Mississauga, ON, Canada Bilingual Source Full time

    Bilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...

  • Bilingual Customer Support Rep

    2 weeks ago

    Mississauga, Canada Bilingual Source Full time

    Bilingual Technical Support Representative - OnsiteOnsite Role / Regular Hours / Offer On-Site Games Room / Above Average Starting Salary / Growing Company.Looking for an amazing opportunity in Technical Support?Our client, a leader in their industry, is actively looking to add a bright and ambitious Bilingual Technical Support Representative to join their...