Casualty Adjuster

Company:
ClaimsPro LP

Casualty Adjuster - Intermediate (Ottawa, ON)

We are currently looking to add an experienced Independent Casualty Claims Adjuster to our team

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

- You will be part of a team of professional independent adjusters from across Canada.
- Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
- You will work on the industry-leading Claim Space software, designed by adjusters for adjusters and kept modern with our in-house team of programmers and developers.
- You will be supported by experienced local claims support, centralized after hours support, and dictation services.
- Your claims load is driven by senior executives and business development staff from coast to coast.
- Your workload is balanced, and you will be compensated for your billable hours.
- You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

Completion of required CIP courses is essential; having level 1 or 2 adjuster license in Ontario would be ideal.

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

**Responsibilities**:

- Prompt contact and follow up with policy holders and claimants.
- Investigate the claim and report to clients with solid recommendations.
- Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
- Throughout the claims process, provide high level of customer service to clients and the insured.
- Participate and share ownership and responsibility for afterhours customer service requirements.
- Perform duties assigned to him/her in compliance with established work standards, policies and procedures.
- Minimum Educational & Knowledge Requirements
- Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
- Must have obtained or qualified to obtain at least Level 1 license in ONTARIO.
- Ongoing commitment to education and learning, preferably pursuing CIP designation.
- Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

**Experience**:

- Prior experience in desktop or field claims adjusting, preferably in casualty.
- Equivalency in combination of education and experience will be considered.

Competencies required to succeed:

- Proactive in finding resolutions, with sense of urgency and responsiveness.
- Effective analytical skills including identification of cause-and-effect dynamics.
- Able to draw valid conclusions and effectively communicate them.
- Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
- Must have people skills with bias towards building relationships with own team and claims stakeholders.
- Proficient with computers and current technology
- Effective written skills including grammar and those of a technical in nature.
- Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience.
- Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner.

Qualifications and Experience:

- University degree or post-secondary education related to insurance
- Minimum of 3 years’ experience
- Equivalency in combination of education and experience will be considered.
- Ongoing commitment to education and learning.
- Effective analytical skills, including identification of cause and effect dynamics
- Good investigative manner
- Able to draw valid conclusions and effectively communicate them.
- Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
- Adjuster’s license, or currently pursuing CIP designation

Advanced communication skills including:

- Effective written skills including those of a technical nature
- Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
- Demonstrated organizational skills