Logistics Coordinator

**This is a bargaining unit position.**

**About Polycultural**

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

**Scope of Position**

The Logistics Worker is responsible for supporting the temporary stay of asylum claimants at the Overflow Facilities. The Logistics Worker ensures safety and wellbeing of the clients by conducting orientation, intake, supplying hygiene items, food, conducting regular check-ins, keeping accurate record and reporting to the Region of Peel and Polycultural management. The worker is expected to work co-operatively with others in the community; demonstrate flexibility in organizing work; show a high degree of initiative and resourcefulness; must have excellent communication skills and demonstrate thoughtfulness in decision-making.

**Fluency in French and/or Spanish is required for this role.**

**Duties and Responsibilities**
- Conduct all intake, discharge, and case plan/case notes as appropriate in Region of Peels’ Housing Technology System (HTI)
- Provide client orientation to be inclusive of a tour to the location and of facilities, resident handbook-rights and responsibilities, discharge planning, review intake information for HTI, signing consents
- Work with clients to determine their immediate needs/concerns as part of the intake process, this is to include: health, food retention, food allergies, harm reduction needs, safety considerations, immigration pathway, income source, housing, and any other needs
- Support clients in their housing search by connecting with landlords, property managers, and real estate agents; remind and follow up with clients daily and update and record progress
- Notify the hotel/shelter’s front desk after a client is discharged or transitions from the Overflow Facility to an Asylum Claimant Emergency Shelter
- Co-ordinate and liaise with the Regions’ staff, other Emergency Shelter Vendor, Newcomer Settlement Partner’s (NSPs), Income and Social Supports (Regional Ontario Works) staff (and other supports as needed/identified) to support the client in the with intakes, discharge, IRCC transfers, Housing Starts and transition to Asylum Claimant Emergency Shelter processes upon opening
- Obtain a room list from the front desk at the beginning of each shift; use the list to verify accuracy
- Keep a record of the room number, check-in date, and check-out date of each client
- Must forward the Occupancy Report with aggregate numbers to designated Region’s staff daily by the established deadline
- Respond to general inquiries to support clients in their housing search.
- Train on the use of everyday appliances and amenities
- Distribute hygiene items and prepares purchase orders when required
- Report any dietary restrictions
- Distribute food to clients in hotel/shelter’s designated area
- If a client is not present, the food item must be kept in the staff’s station adhering to food handling and storage requirements-pending distribution to clients that require it in future
- Must conduct at least two (2) room checks during the shift. One (1) must be conducted at the beginning of each shift, and one (1) must be conducted at the end of each shift.
- Inform the program coordinator in case:

- there has been a damage to Overflow Facility property while a client has been occupying a room
- there has been an incident between facility staff and a client
- a client has violated Overflow Facility policy
- a unit that the client is residing in is in a poor state and would require extensive cleaning.
- If a client has been issued a letter of discharge
- If police have been contacted by Overflow Facility staff
- Conduct thorough room inspections on a bi-weekly basis and complete a room inspection list
- Provides information and referrals to community resources and services to meet the needs of each client/family
- Effectively tracks activities and provides accurate reporting to Program Coordinator
- Achieves targets set by Program Coordinator
- Actively participates in professional development initiatives
- Performs other duties assigned

**Competencies**

**Adaptability**

Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.

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