Training Manager

1 week ago


Calgary, Canada ZAG Community of Businesses Full time

**ZAG Community of Businesses is the parent company to several home consumer services, specializing in excellent customer service experiences. Our portfolio includes seven 1-800-GOT-JUNK? franchises across North America, headquartered in Calgary, AB.**

1-800-GOT-JUNK? is the world’s largest junk removal service, specializing in excellent customer service experiences. Our franchise in Calgary is looking for a high-energy Assistant Coach to help us build a winning team with a fun and efficient onboarding and training program
NOTE: This role spends time in the field The best Assistant Coach knows how to win and loves getting off the bench to show the team how it’s done.

**Training Manager**

**Location**: Calgary, office in SE

**Schedule**: Full-time, includes weekends and some holidays. We operate Mon-Sun from 8 am - 8 pm

**Starting Pay**: $47 - 52k / year + 10% of salary bonus potential + Health Spending Account
This position works with and reports to Human Resources, and directly manages the training team.

**Duties will include**:

- Onboarding, first-day orientations
- Full-cycle initial training - overseeing and documenting the training process of our new hires, sales engagement training, completing final exams, scheduling driving assessments
- Develop employee's professional skills in areas such as sales, marketing, customer service, profitability, and safety
- Lead your team of trainers, completing Train the Trainer
- Working in the field completing Truck Team Member duties, as needed

**Qualifications**:

- 3-5 years experience training, coaching, or mentoring
- A passion for all things people and training
- Previous management experience, including having direct reports
- 19+ years of age (insurance requirement)
- A valid standard Class 5 driver's license with 4+ years driving experience & a reasonably clean driver's abstract
- Previous customer service, labour, or sales experience
- Able to lift 50lbs repeatedly

As junk removal is covered as an essential service, 1-800-GOT-JUNK? has adjusted its service model to a “No Contact Junk Removal Service”. We take measures to ensure our team members have access to the recommended precautions and enforce our safety focus areas of: healthy teams, physical distance, safety equipment, and training.


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