Customer Service Supervisor

1 week ago

Mississauga, Canada Innotech-Execaire Aviation Group Full time

The SkyCharter Customer Service Supervisor is responsible to the General Manager for the operational and administrative management of SkyCharter’s Customer Services. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga.

**Responsibilities**:
The Customer Service Supervisor is responsible for the following:
Oversee Customer Service Representatives (CSRs) and related scheduling/timekeeping and FBO support activities including but not limited to:

- Booking hotels, car/limo rentals, catering, etc;
- Overseeing commissary;
- Ordering supplies;
- Ensuring top-tier client-experience both in the lounge and on the r& and
- Coordinating with Line Crew to ensure first-in-class Customer Service response to client inquiries.
- Provide FBO with general administrative support;
- Provide FBO Sales support;
- Assist and participate in OH&S meetings, inspections, quarterly reports, incident/accident reports, etc.; and
- Perform other related tasks as assigned by the GM.

The Customer Service Supervisor will be expected to fill the role of a CSR during vacations, holidays, sick days, during breaks or as may be needed from time to time depending on volume of movements.

**Requirements**:

- Prior corporate or commercial aviation experience is required;
- Prior customer service or concierge experience is an asset;
- Ability to work shift work if called upon; and
- Strong computer skills using various platforms (Frightbridge, FOS, Avianis, etc).

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal People, Visible Minority Groups, Persons with Disabilities and Women in occupations of positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.

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