Assistant Manager, Learning Experience

**Marketing Statement**:
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

**Responsibilities**:
PRIMARY PURPOSE

Reports to the Manager, Learning Experience and provides day-to-day oversight and leadership of CMBC Learning. This role supports the Manager, Learning Experience in shaping Learning strategies, while leading the design of learning solutions. With accountability for both strategic guidance and operational execution, the position supervises Instructional Designers, manages internal and external vendors, and ensures alignment with business objectives, regulatory requirements, and industry best practices. The role also acts as a change leader, embedding a strong learning culture.

KEY ACCOUNTABILITIES

Collaborates with the Manager to develop and implement L&D strategies aligned with organizational priorities, supports resource recommendations to meet department deliverables, develops and implements policies, standards, and processes to strengthen effectiveness, assesses learning needs to address skill gaps and business objectives, and serves as a change agent to embed a learning culture aligned with enterprise strategies.

Oversees the design, development, delivery, and evaluation of innovative learning solutions using instructional design best practices, develops specialized Learning solutions, reviews and approves deliverables for quality and alignment with business needs, leads post-implementation evaluation to measure ROI and sustainment, and provides expertise in adult learning, instructional design, and digital learning technologies.

Provides high-level administration, recommendations, and oversight of the Learning Management System (LMS) and other learning technologies, analyzes system data and recommends enhancements to improve learning effectiveness and user experience, and ensures learning content aligns with standards and is compatible with CMBC and enterprise systems.

Leads and manages Instructional Design staff, including selection, coaching, development, performance management, and workload distribution. Supports workflow improvements to standardize processes, tools, and learning practices, and resolves complex issues related to instructional design and program administration.

Stays current with learning trends, technologies, and industry standards, identifies opportunities to leverage emerging practices and technologies to improve learning effectiveness, and provides recommendations to optimize programs and strengthen CMBC’s learning culture.

**Qualifications**:
EDUCATION AND EXPERIENCE:
The requirements for this job are typically acquired through an undergraduate degree in Instructional Design, Education, or an equivalent undergraduate program that focuses on learning. In addition, this job requires five (5) years of previous experience in the design and the development of instructional material in a corporate setting, including experience in producing creative learning solutions including industry-specific training, blended and web-based learning. At least two (2) years in a supervisory role overseeing the design and delivery of multi-modal learning programs in corporate environments.

OTHER REQUIREMENTS:
Advanced knowledge of the concepts, principles, practices, and techniques pertaining to employee training programs

Demonstrated knowledge and experience in leveraging tools and emerging technologies i.e. artificial intelligence, to enhance instructional design, learning analytics, and digital learning solutions.

Excellent experience in conducting needs assessments, identifying training or performance gaps, designing effective learning solutions, and evaluating the effectiveness of learning interventions, demonstrated experience designing and developing complex learning solutions for highly technical or specialized workers.

Advanced communication and interpersonal skills to establish credibility and develop good rapport with internal customers and external parties.

Advanced level graphic and visual layout skills, design, and material development skills, including print materials, video, and interactive learning.

Advanced working know