Service Writer

5 days ago

Dartmouth, Canada Parts for Trucks Full time

**Parts for Trucks **has been a industry leader providing parts and service to the heavy-duty trucking industry for over 100 years. Operating 32 sales / warehouse outlets and 15 service facilities from coast to coast, **Parts for Trucks **offers a complete range of products and services for all makes of trucks and trailers.

If you are someone with strong organizational skills and professional customer service skills, we welcome you to **FIND YOUR DRIVE **as a **Service Writer **at our **Dartmouth Truck Repair Shop**. We are currently seeking a skilled individual to join our evening shift, **Monday to Thursday, 2pm to 12am**.

**Responsibilities Include**:

- Great customers and offer excellent customer service from intake to release of their vehicles.
- Document issues based on customer description and vehicle condition.
- Translate customer-reported problems to actionable work orders for technicians to complete.
- Ensure that services completed for customers meet company quality standards.
- Invoice and collect payment from customers for services rendered.
- Handle and resolve customer complaints regarding services.
- Maintain customer records and enter data into computer databases.

**Qualifications**:

- Completed Grade 12 and minimum one year experience as a Service Writer or in similar field.
- Strong customer service and communication skills.
- Organizational skills including attention to detail and efficient record-keeping skills.
- Basic computer skills and experience with computerized business systems.
- Knowledge of the automotive or heavy-duty truck service industry and asset.

We offer a competitive compensation package, including group benefits, retirement savings plan, employee assistance program, and stable employment. Wages will be commensurate with qualifications and experience.

**Parts for Trucks**
Shannon Sutherland, Human Resources
15 MacDonald Ave
Dartmouth, NS B3B 1C6

**Parts for Trucks is an equal opportunity employer. We value a diverse and inclusive workplace and are committed to equitable hiring practices.**

**Job Types**: Full-time, Permanent

**Salary**: $42,000.00-$44,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 10 hour shift
- Evening shift

Ability to commute/relocate:

- Dartmouth, NS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)

Work Location: One location

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