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Client Enrichment

2 weeks ago

Toronto, Canada Hina Khan Worldwide Inc. Full time

Client Enrichment & Administrative Assistant Job Description The Client Enrichment & Administrative Assistant is responsible for managing and strengthening relationships with our clients by providing support, answering questions, and addressing concerns. This role also supports the team with administrative tasks and participates in the planning and execution of events. This is a hands-on service and administrative position for someone that enjoys working with people and is highly skilled in administration. The successful team player will have a positive mindset that believes that people can reach their potential and live life the way they truly want through shifting paradigms. The position is based out of your home however the applicant will be required to attend in-person meetings and events within the Greater Toronto Area (mostly Toronto and Oakville).

**Duties and Responsibilities**
- Onboarding and offboarding of clients
- File Maintenance of clients i.e., new clients, registration dates, estimated completion dates as per current offerings, and payment information.
- Track project performance and analyze deliverables against requirements.
- Prepare status reports and submit deliverables ensuring that quality standards are met.
- Identify and develop new opportunities for clients.
- Help promote a company culture that encourages top performance and high morale.
- Support COO and CEO with outlined tasks and report outcome on the deliverables
- Work with the other departments including the supporting of sales efforts, administrative tasks, proofreading marketing content, and supporting the management of the client journey.
- Administrative tasks can include but are not limited to organizing and scheduling meetings, maintaining contact lists, data entry, booking travel arrangements, and more.
- Manage Media Inquiries and schedule appearances for Hina Khan
- Calendar Management of the primary and secondary calendars.
- Ordering Workbook for new clients to home once address info provided through Fulfilled by fulfillment centre order form procedures.
- Attend and coordinate team meetings, prospect events and client events.
- Send client community newsletter.
- Complete/ allocate project tasks to teams best suited to complete them.
- Create a timeline of goals to be met.
- Other duties as assigned. Skills & Qualifications
- Experience in working with clients/customers relating to retention, management, and support.
- Advanced analytical and time management skills
- Strong management and leadership skills
- Excellent communication skills, both written and verbal
- Event management experience - plan, advertise, execute, report results.
- Proven experience in administration and customer/client service management
- Ability to produce high-quality work consistently with little or no supervision on a variety of projects.
- Attention to detail and conflict-resolution skills.
- Ability to address problems and opportunities for the company.
- Advanced proficiency in Word, Excel, PowerPoint
- Ability to learn new software platforms with a technical aptitude.