Assistant Housekeeping Manager

**Business Operating as**:Four Points by Sheraton Kelowna Airport

**Position Title**:Assistant Housekeeping Manager

**Number of Available Position(s)**: 1

**Terms of Employment**:Full time & Permanent, 32-40hrs/week, 8hrs/day.

**Wage**: $24.00 Hourly

**Benefits**:

- Extended Health and Dental Benefits Employee and Family Assistance Program
- Employee discounts on accommodations, dining at our sister properties (Manteo Resort, Eldorado Marina, Hampton Inn & Suites by Hilton, and Home2Suites by Hilton Fort St John)
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development

**Language of work**: English

**Work Location/business address**: 5505 Airport Way, Kelowna, BC V1V 3C3

**Company Profile**:
If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton Kelowna Airport is looking to fill the role of Assistant Housekeeping Manager.

Offering a gateway to the Okanagan's numerous outdoor activities, Four Points by Sheraton Kelowna Airport is the perfect home base for guests’ British Columbia adventures. Our location is near the Okanagan campus of the University of British Columbia, as well as scenic lakes, golf courses and wineries. Professionals appreciate our on-site meeting spaces and active travelers love our fitness center and indoor swimming pool.

**Position Summary**:
To assist the Housekeeping Manager in ensuring the smooth and consistent operation of housekeeping and the highest standards are met and maintained, service is attentive, friendly, efficient and courteous.

**Job Description and Responsibilities**:

- Reporting to the Housekeeper Manager, you are responsible for performing the following tasks to the highest standards:_
- To ensure policies and procedures are followed consistently through daily operations.
- Be a champion of Brand Standards and Expectations.
- Take and complete all Brand Training.
- Me be assigned cleaning guest rooms, stayover cleans, public area cleans, and assisting in laundry operation.
- Takes lead on Room inspections, controlling quality, and cleanliness of guest rooms.
- Manages labor cost effectively based off business levels.
- Manages company expenses effectively and within budget.
- Coaches, trains, and develops supervisor.
- Leads performance reviews.
- Manages supplies and ordering efficiently.
- Leading linen inventory checks and par levels.
- Assists in scheduling.
- Ensures that the day-to-day operations of housekeeping stay on track. This will include checking in with housekeepers, shift leads & room checkers regularly, keeping them up to date of need-to-know tasks, keeping everyone on pace so that rooms are ready for check in time, logging room defects for maintenance and ensuring they are completed.
- Assists with training and introduction of new team members.
- Ensure Room Attendants are informed daily about priorities in their section.
- Actively participate in daily briefing, daily warm up and department meetings.
- Develop a strong team of associates through effective leadership.
- Delegates tasks accordingly.
- Work closely with the Front Desk to stay on top of any changes, guest requests are handled in a timely manner.
- Assist and lead projects as needed.
- Assists with lost and found, ensures procedures are followed accordingly.
- Efficiently acts upon feedback for the benefit of guests.
- Efficiently acts upon feedback of co-workers for the benefit of the housekeeping workplace.
- Must be comfortable in providing performance management.
- Maintain an open forum and open-door policy with team members.
- Work flexibility may be required to perform housekeeping duties. Hands-on, can-do attitude.
- Manage conflict that may arise through the day-to-day operations.
- Actively participate in the hotel health and safety program. Ensure that all associates are familiar with and in compliance with WHMIS and Health & Safety policies and procedures.
- Available to work varied shifts: days, weekends, and holidays.
- Assisting other departments when necessary and available. Cross training or working at our sister properties.
- Other duties may be assigned by the Management Team.

**Skills Requirements**:

- To successfully fill this role, you should demonstrate following:_
- Previous experience as a Housekeeping Supervisor is required
- Experience in a similar environment will be an asset, with a proven ability to provide professional, friendly and engaging service;
- Excellent communication skills, both verbal and written
- Committed to delivering high levels of customer service
- Highly organized and has very effective time management skills
- Excellent interpersonal skills
- Outstanding problem solving skills and attention to detail

**Education Requirements**:

- Certificate/Diploma in Resort and Hotel Management or other related topic.
- Workplace Hazardous Materials Informa