Store Manager

_*please note: this is not a remote position _

**who we are**:bluboho refined jewelry is a leader in ‘barefoot luxury’: heirloom-quality fine jewelry that is crafted to honor the raw beauty of the natural world. We are on a mission to mark moments and tell stories through beautiful jewelry that inspires contemplation and connection.

We are a team of high achievers with a performance mindset who love to create the unimaginable. We design and produce our pieces using artistic technique, recycled metals, and ethically-sourced gemstones.

**our values**:

- raw beauty
- lead with love
- deep relationships
- mark moments
- lead the way

**grow with us**: join our team in a high-growth company where you get to have a voice, make decisions, set goals, and achieve them. we can’t wait to meet you.

The store manager’s key objective is to lead with love and develop tomorrow’s leaders, growing the store’s business and creating lasting, meaningful moments within their community, their guests, store team, and beyond.

This role is designed for those passionate about developing a strong team of connectors* while building strong financial results within their store. **connectors**: our sales staff, whose primary role is to nurture connection with our guests

the store manager is responsible for all retail operations, including:

- developing a yearly strategy to drive the store and business forward
- the development of their people and community
- creating and exemplifying an exceptional ‘long lost friend’ experience (llf) for our guests
- encouraging growth within their teams to make strategic decisions and achieve results in their day-to-day

**guest experience**
- ensure that our unique “marking moments” experience in store is consistently exceeding guest expectations
- empower the store team to craft meaningful guest relationships via a ‘long-lost-friend’ experience with guests, stepping in to support as needed
- leverage your critical thinking as a business leader to eliminate what isn’t serving the guest and enroll your team to look for ways to problem-solve

**operations**
- manage company policies, procedures, shrink/loss prevention, dress code, payroll, reporting, and scheduling within your store
- ensure the store team maintains, executes, and upholds all standard store operations, procedures, and strategies daily, and that all deadlines are met with integrity and accountability
- ensure the team is working diligently to maintain the raw beauty of the store, and that notes made during a walkthrough are actioned immediately
- oversee maintenance of merchandising standards and ensure that all directives provided by the creative & marketing team are followed
- create schedules and maintain operating costs to ensure hours and operations budgets are not exceeded
- responsible for community events, designer events, inventory counts, special orders, cycle counts, backstock organization etc.

**sales**
- mentor and support your team in achieving and exceeding monthly, quarterly, and annual sales goals as specified by the regional operations manager
- analyze and implement actions to meet sales targets, visual merchandising, inventory control, sensory experience, product levels, and guest experience
- work with your team to unearth creative ways to drive sales in-store and hold everyone accountable to meeting that goal
- managing the needs of the business to flourish on the sales floor

**people**
- passionately lead your team to become product experts and authentic connectors
- take a hands-on role in your team’s development and creating a career pathway
- lead and enroll your team in an “always-on” recruiting and hiring process, building a pipeline that can be tapped into as needed by the business
- play a leading role in training and developing all team members, including the lead role in your own development plan
- provide timely feedback, managing up and down; follow-up and follow through to ensure feedback is captured and actioned
- approach difficult conversations with love, clarity, and directness; see these conversations as an opportunity for growth
- identify potential development opportunities for successors on team and work to develop team members into leaders
- execute on-going team performance management conversations and documentation
- complete annual review process
- manage, monitor, and adjust labour hours as needed
- if you agree with these statements, we want to meet you: _
- i view myself as a leader with an entrepreneurial spirit and a storyteller
- i am responsible and accountable, happily taking ownership for my store and team’s results
- i am a natural people-person who values making connections and building relationships by offering an unparalleled guest experience
- i can provide expertise on key guest issues, store operations, company policies and procedures
- i’m passionate about developing my teams, and i take pride in leading by example
- i view problem