Order Desk Agent

19 hours ago


Port Coquitlam, Canada Evolution Technologies Inc. Full time

**Work setting**:

- Private sector
- Retail/wholesale establishment/distribution centre

**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Perform general office duties
- Sell merchandise
- Provide customer service

**Computer and technology knowledge**:

- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word

**Sales experience**:

- Medical equipment and supplies

**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Handling heavy loads
- Repetitive tasks
- Tight deadlines
- Work under pressure

**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player

**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?

**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits

**Financial benefits**:

- Bonus

**Long term benefits**:

- Group insurance benefits

**Other benefits**:

- Free parking available


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