Specialist, Operational Performance

**LAND ACKNOWLEDGMENT**

Edmonton Unlimited acknowledges that we are located on Treaty 6 territory, traditional lands of the Cree, Dene, Blackfoot, Saulteaux, Nakota Sioux, and Metis. We encourage, support, and promote the resurgence of Indigenous knowledge and practices and are committed to empowering Indigenous innovation in the spirit of Reconciliation.

**EDMONTON UNLIMITED**
SPECIALIST, OPERATIONAL PERFORMANCE & REPORTING

**Job Type**: Full Time, Permanent

Edmonton Unlimited is the municipal innovation agency for the City of Edmonton and works to create, curate, and deliver free programs, community events, and support that Edmonton’s innovators and problem-solvers need to turn their ideas into solutions. By working collaboratively across various stakeholders in industry, academia, civil society, and leading peer cities, Edmonton Unlimited is fostering a rich innovation ecosystem for the benefit of all and mobilizing innovation communities for maximum international impact.

We are a city of innovators tackling great global challenges securing a sustainable economic future for Edmonton residents, communities, and companies. Together, we are positioning Edmonton as an inclusive, global innovation capital

**Your Opportunity**:
**Your Key Accountabilities**:

- Actively supports community engagement while promoting equitable, diverse, and inclusive innovation, and contributes to Edmonton Unlimited’s ongoing pursuit of Reconciliation.
- Identifies areas for improvement and implements solutions to optimize processes with a focus on automation.
- Enables a commitment to continuous improvement, working across the organization to identify more efficient ways to collect and report data.
- Manages the development, launch, and maintenance of the CRM.
- Works closely with all stakeholders to ensure CRM implementation meets organizational needs.
- Manages CRM systems, including maintaining the integrity of our data and ensuring system is operating at optimal levels.
- Ongoing management of cloud-based CRM platforms, including ensuring that software, hardware, and security systems are up-to-date and functioning properly.
- Provides training and support to end-users to ensure adoption and propose use of CRM system.
- Conducts regular audits of the CRM to ensure data accuracy, consistency, and completeness.
- Identifies and resolves issues related to our cloud-based platforms, CRM systems, and stakeholder reporting processes.
- Analyzes CRM data to identify trends, patterns, and insights that that enables EU’s data driven decision-making.
- Gathers and analyzes data to develop performance metrics and track progress against goals.
- Provides regular reports on key performance indicators and trends for leadership and completes the required reporting cycles for funding partners and key stakeholders.
- Responsible for populating and completing non-public facing reports for three levels of government.
- Collaborates with cross-functional teams to develop and implement solutions to complex problems.
- Conducts regular audits to ensure compliance with organizational policies and regulations.

**Your Credentials**:

- Post-secondary education in Operations Management, Business Administration, Computing or in a related field plus (Related experience for education may be considered an equivalency on a one-for-one basis).
- Three (3) years of experience driving operational performance, CRM Management, and data reporting. Hubspot experience is considered an asset.
- Experience in a multi-funder reporting environment is an asset.
- Demonstrates strong capabilities regarding accountability, decision-making, problem-solving, independent action, organization, and cultural adaptability.
- Experience formulating strategic and operational objectives.
- Receptive to constructive criticism and committed to ongoing development.
- Excellent interpersonal, written, and verbal communication skills.
- Innovator by nature.

**Our Culture**:
**Edmonton Unlimited** is cultivating a diverse and collaborative work culture that supports and celebrates innovation at all levels. We endlessly strive for excellence, attracting top-talent, and are committed to providing team members with meaningful and challenging work in an open and inclusive environment.

**How to Apply**:
To learn more about **Edmonton Unlimited**, please visit our **website**.

Your resume and cover letter can be submitted via the Indeed portal. Please be sure to address the role of innovation in your life and work.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB T5J 1W9: reliably commute or plan to relocate before starting work (required)

Work Location: In person