Operations Management Trainee

**Job Description**:
**About Ryder**

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada Employee satisfaction is part of our culture.

**About the Job**:
**Type** : Full time/Permanent

**Shifts** : Mon-Fri (8 am to 4:30pm)

**Salary** : 65,000 $

**Location** : Kitchener, ON

**Why Ryder**:

- Weekly pay
- Excellent benefits package after 30 days
- 10 days of Paid Time Off upon hire
- Retirement Pension Plans
- DPSP, RRSP
- Stock options
- A safe, friendly and respectful working environment
- Recognized by Forbes as one of Canada's Best Employers in 2025

**Summary**

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

**Essential Functions**
- Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.


**Additional Responsibilities**
- Relocation within the business unit at the conclusion of the training program is required.
- Performs other duties as assigned.

**Skills and Abilities**
- Detail oriented with excellent follow-up practices.
- Strong verbal and written communication skills.
- Instills commitment to organizational goals.
- Capable of multi-tasking, highly organized, with excellent time management skills.
- Able to prioritize work.
- Flexibility to operate and self-driven to excel in a fast-paced environment.
- Strong mechanical skills.
- Effective interpersonal skills.
- Excellent influencing skills.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
- Ability to work independently and as a member of a team.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.
- Basic understanding of Business Finance, controls and metrics beginner required.

**Qualifications**
- Bachelor's degree required.
- One (1) year or more customer service with issues resolution experience preferred.
- Relocation within the business unit at the conclusion of the training program is required.

**DOT Regulated**: No

**Job Category**: Operations and Support

**Compensation Information**:
**Pay Type**:
Salaried

Minimum Pay Range:
65000
Maximum Pay Range:
65000
Ryder is an Equal Opportunity Employer:
Security Notice for Applicants:
Current Employees:
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