Customer Repair Representative

1 week ago

Leduc, Canada NOV Inc. Full time

**Job Summary**: The Customer Repair Rep will be responsible for coordinating and interfacing with customers, suppliers, other departments and roles within the NOV. You will create and send quotations. Handle customer purchase order, facilitate communication between NOV and clients in order to ensure good customer satisfaction. Do you have experience as project coordinator? This is an opportunity for you to further your project management career. **Essential Job Responsibilities**: - Track all inquiries for quotations upon customer contact and equipment arrival. Contact customers to define the necessary scope of work. - Create, revise and update Quality Plans as needed. - Carry out credit limit checks, and ensure customers are not on black or watch log lists by using the Global Compliance System. - Work on difficult issues regarding client complaints and other issues. - Performs complex duties and exercises judgment for decisions and problem solving - Works independently under limited supervision - Communicate with Repair Manager regularly, on all aspects of service. - Work closely with department managers on updating projects for customer requirements. - Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review and communicate with customers for clarification. - Submit all incoming customer service orders within the Enterprise Resource Planning "ERP" so the project can be properly carried out to avoid delays and unexpected issues. - Ensure that all required outside vendors quotes can be received in a timely manner, which will allow us to ensure expected profit margins are in line with customer expectations. This will also ensure deadlines and the conclusion of service is achieved within the timeframe outlined. - Communicate with the customer regularly reporting progress of all jobs in order to keep them properly informed. - Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvements. - May support and complete duties of a Shop Technician as needed. **Qualification Requirements **_(Minimum Education and Experience) _**: - High School Diploma or GED Equivalent - 2-5 years’ experience in manufacturing environment preferable - Project Management Certification an asset - Technical education, product knowledge or experience preferable - Sales Specialization desirable **Technical Requirements ( **_software or program knowledge needed _**)**: - Microsoft Office Suite - excellent Excel skills required - 5S (Organization/Standardization) experience or knowledge desirable - ERP System Experience - With over 40 different locations in Canada, and 30,000 people worldwide, NOV is proud to offer their employees competitive pay and excellent benefits, Employer retirement plan contributions, Health Spending account and employer paid premiums. We are also proud to provide on the job training, with potential for advancement within our organization and an Educational Assistance Program _ NOV thanks all interested applicants, however only those selected for interview will be contacted.

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