Case Manager

**Hi. We’re Trellis.**

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis - and we’re always growing

**Our Values**

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.

**Courage**: We willingly embrace growth, and don’t see it as optional

**Empathy**: We relentlessly care about the growth of others and won’t let anyone go unsupported

**Learning**: We choose to grow through uncertainty, even when the status quo feels easier

**Impact**: We go beyond what seems doable and prove that growth is possible.

**Our Commitments**

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

**What Trellis Offers**

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits:
Flexible Health & Wellness Benefits

RRSP Group Savings Plan

Free and confidential support through the Employee & Family Assistance Program

Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off

Ability to swap statutory holidays for other days of importance to you

Consistent Training & Development Opportunities

Diversity and Inclusion embedded into everyday practice.

**We’re Trellis - always growing and we’re looking for passionate people who want to grow with Trellis**

**The Role: Case Manager (Full-time)**

Home Fire is a harm reduction, scattered-site housing first program for Indigenous identifying youth ages 16-24 who are experiencing homelessness. The Case Manager provides ongoing support and resources in a flexible, compassionate, encouraging environment, including being responsible for all aspect of the case management of the clients. This includes mental and physical health supports, employment and education, social inclusion and recreational activities, and in-depth work connecting clients with their natural supports.

This permanent position has a 37.5-hour _flex-week_, that’s _reflective of the needs of the clients_, removing barriers to connection and support (days, evenings, weekends as needed, minimum 2 evenings a week). We encourage individuals who are passionate about empowering Indigenous youth facing homelessness; to apply.

**Key Responsibilities**
- Provide comprehensive case management and coaching to clients, helping them navigate their transition from homelessness to stability.
- Support clients in reconnecting with family and community supports, advocating for their needs, and connecting them to education, employment, and other resources.
- Assist clients with boundary-setting, conflict resolution, and communication to ensure long-term housing success.
- Manage crisis situations by de-escalating conflicts, developing safety plans, and providing intervention and support.
- Collaborate with external agencies, community partners, and professionals to create client-centered plans that align with their goals.
- Help clients build life skills, including resume writing and accessing educational resources, while encouraging participation in arts, recreation, and cultural activities to boost self-esteem and community engagement.
- Maintain accurate records of case management activities, including client goals, progress, safety plans, and outcomes.
- Complete client intakes, document case meetings, and write reports on critical incidents and progress.
- Attend required training and development sessions to enhance skills and knowledge related to case management and client support.
- Perform additional duties as required.

**Education and Experience Expectations**
- Degree or diploma in Social Services or a related field, with recent case management experience
- Minimum 2 years experience working with vulnerable populations.
- Demonstrated knowledge of Indigenous cultures, traditional practices, and the impacts of colonization and intergenerational trauma on Indige