Registration Representative, Registration

5 days ago

Toronto, Canada Royal College of Dental Surgeons of Ontario Full time

The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness, and fairness in all our work.

What can I expect to do in this role?

**Reporting to the Program Administrator, you will**:

- Prepare and issue confirmation of registration letters and certificates of professional standing
- Summarize documents related to a member's professional history including past / present complaints, investigations or proceedings in Ontario for the purposes of licensure in another jurisdiction and/or for hospital privileges
- Assist with yearly renewals of various registration processes
- Maintain files, databases, and records related to department programs
- Update and maintain department-related process documents
- Contribute to department initiatives by attending and contributing to team meetings and projects
- Identify problems, understand the underlying cause of the issue, propose solutions and participate (or implement) appropriate resolutions
- Other duties as assigned

What skills and background do I need?

**The Registration Representative requires**:

- Completion of a two
- to three-year community college program
- Two to four years of applicable/relevant experience
- Excellent written/oral communication skills with a strong command of the English language and strong organization skills
- Excellent analytical skills and critical thinking abilities
- Well-developed time management, problem-solving and workload prioritization skills
- Ability to interpret, explain and administer complex legislated requirements and by-laws
- Customer service expertise, including strong interpersonal skills, a high level of diplomacy, patience, and tact
- Thorough knowledge and demonstrated proficiency in MS Office, and Adobe Acrobat
- Rely on best practices, data, research and/or evidence to make informed decisions
- Demonstrated natural curiosity to ask questions, review research, look at the data and/or find evidence
- Experience with case management and document management systems is an asset
- RCDSO is building its bilingual (French/English) capacity and French language proficiency is a significant asset

Compensation and Total Rewards
- Base annual hiring salary from $49,675.20 to $55,884.90, commensurate with experience
- Comprehensive vacation plan and health benefits package, paid vacation, and sick days
- A matched Pension Plan (up to 8% of salary), Voluntary Tax-Free Savings Account (TFSA) and Registered Retirement Savings Plan (RRSP)
- Job and/or career-related learning and development opportunities
- Half-day Fridays between July 1st and September 1st as well as a half-day workday before statutory holidays
- Onsite gym, corporate discount to GoodLife Fitness, and wellness-related webinars
- Opportunities to connect with colleagues through virtual and in-person social events

How do I apply?

Our recruitment process is conducted remotely unless otherwise specified.

Thank you for your interest; only applicants selected for an interview will be contacted.

The Royal College of Dental Surgeons is an inclusive employer.

Accommodation is available upon request under the Ontario Human Rights Code.

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