Luxury Watch Sales Associate

2 weeks ago

Grimsby, Canada Harmony Jewellers Full time

**LUXURY WATCH SALES ASSOCIATE**

Are you a motivated, energetic individual with an affinity for jewellery and a passion for sales? Do you feel accomplished assisting people with purchases that can be life changing? Love working with an established team to reach mutual goals and objectives?

Then look no further than **Harmony Jewellers.**

Since 1975 Harmony Jewellers has provided a stunning selection of quality diamonds, estate jewellery, fine watches, custom made jewellery design and an outstanding appraisal service. We provide outstanding service to our customers return time after time to purchase exquisite pieces You will learn all aspects of our digital technology adoptions.

**Responsibilities**:

- First point of contact for Sales Team for watch inquiries.
- Meets watch sales KPI’s set by General Manager.
- Assists watch sales associates with any concerns or problems.
- Assists sales associates in closing watch sales.
- Responsible for the buying of new watches on trade from customers, with guidance from Watch Expert.
- Re-orders for Branded Watches (Tissot, Citizen, Rado, etc. on a biweekly basis, order monthly, create written process for ordering)
- Follows and exemplifies the Harmony Way of Selling, delivering superior customer service.
- Continuous learning to increase expertise in new and used luxury watches.
- Maintains visual merchandising in store brand awareness of luxury pre-owned watches and branded watches in watch showroom.
- Responsible for setting up watch displays each day and putting away watches at the end of shift,
- Manages pre-owned luxury watch micro site (project)
- Online account: monitors watch sales, prepares watches for shipping and delivery for e-sales coordinator.
- Responsible for pre-owned luxury watch inquiries, sales and inventory through online and in-store inquiries.
- Oversees Watch service.
- Daily Processing of Quick Turn Watch Batteries
- Contacts customers with estimates from outside watch makers
- Monitors turnaround time and delivery on all watch service
- Processes all incoming and completed Watch Service in contact with outside service departments.
- Responsible for pricing watch services with appropriate profit margins.
- Responsible for uploading Daily Instagram Content both “Harmony Jewellers Watches” and Harmony Jewellers Ltd. in collaboration with watch expert (training from marketing coordinator)

**Store Responsibilities**
- Refers customer complaints related to watches to Watch Expert and GM.
- Opening / closing store duties.
- Second point of contact when customers walk in the door, for all sales departments on sales floor, second to watches.
- Participates in monthly sales meetings with sales associates.
- General maintenance of sales floor.

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