Membership Services and Social Media Coordinator

**Function**

The Membership Services and Social Media Coordinator role is essential to enhancing the Member Experience and supporting Club Administration. Known as the face of the Club, this individual will be the “go-to person” for member inquiries. This dynamic role is pivotal for Member Services, daily club administration, and executing communications across multiple platforms. Member Services is the “nucleus” of Toronto Ski Club and is vital to the Club’s membership experience.

**Specific Duties and Responsibilities**

**Communications**

This role will involve creating and updating signs and TV displays for the weekly and monthly schedule of events around the clubhouse. Additionally, the coordinator will plan and execute social media posts on Instagram and Facebook, develop content to increase community engagement and membership sales, respond to customer queries through social networks, work with the Alpine Department to gather content for Alpine-related posts and coordinate a social calendar and posts with the Manager of Membership Sales, Events, and Services. Routine tasks will include performing weekly website updates.

**Event Support**

The coordinator will assist the Manager of Membership Sales, Events, & Services with all member events, including kids and adult après. This will involve planning and executing events/après, creating floor plans and function sheets, managing budgets, and participating in meetings. Handling registration for events/après through our event management system and processing charges through the POS will also be required.

**Membership Conversion Support**

The coordinator will assist with membership conversions by providing trial members with comprehensive knowledge of club offerings and conducting clubhouse tours for Test Drive inquiries if the Manager of Membership Sales isn’t available.

**Retail Sales and Membership Services**

While handling retail sales is an important responsibility, it represents a small portion of this role. The primary focus is on servicing our membership, which includes collecting payments for events, settling accounts, and other related tasks using our point-of-sale (POS) system. This involves processing transactions via cash, credit/debit, and cheques. Additionally, the position requires entering new inventory and/or events into an Excel spreadsheet and the Jonas Software System (including sales item setup), pricing, coding, and tagging all merchandise, and conducting monthly inventory counts of on-hand products.

**Administrative Tasks**

This role includes opening and/or closing the Member Services department daily, ensuring smooth and efficient operation. The coordinator will be responsible for daily Kids Corner and Member Services cashouts, ensuring accuracy and accountability, which includes several opening and closing duties. Member Services team members also take payment for member account statements and assist with setting up member badge charging privileges by assisting the member in filling out the appropriate paperwork, assigning lockers and any other necessary forms required to ensure the member is set up for the season.
- **Membership Badges**

Duties will include running reports, designing, printing and organizing member badges. As well as issuing member badges to all members at the front desk, with a parking sticker, and any other necessary required items that year.
- **Supplies Management**

Routine tasks will include ordering and monitoring office supplies.
- **Other Duties as assigned**

**Supervision**

This role reports to the Manager of Membership Sales, Events, and Services.

**Qualifications**
- **Motivation and Independence**
- Independent worker with the ability to perform well under pressure and multi-task.**Skills Required**:

- Strong understanding of Microsoft Products, Google Suite, Meta Platform, and Canva.
- Knowledge of Adobe Creative Suite and Jonas Management Software system is an asset.
- **Competencies**
- Strong written and verbal communication abilities.
- Ability to manage multiple priorities and projects.
- Excellent time management and organizational skills.
- Demonstrated critical thinking and problem-solving skills.
- Detail-oriented with a commitment to accuracy and quality.
- Analytical approach with data-driven decision-making (especially related to social media posts).

**Terms of Reference**
- **Pay Range**
- Hourly, Seasonal Contract, $20 - $23 per hour.
- **Employment Duration**
- On-site from September 30th, 2024 - April 1st, 2025.
- **Work Schedule**
- 3 days a week starting September 30th, 2024 (October hours are Monday - Friday; November may require some weekends).
- The club is closed on Christmas Day, and therefore, staff do work.
- Required hours on Monday & Tuesday: 8:00 a.m. - 5:00 p.m.
- Extra hours may be required on busier days (8+ hours).

**Benefits**
- 5x7 Blue Mountain Pass.
- Discounted meals.
- Staff appreciation (meal vouchers, parties, gifts).
- Toronto