Agent, Fx Sales

**About Vancity**

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

**About the workplace**

As an **FX Sales Agent,**you will maintain a portfolio of low volume FX (Foreign Exchange) commercial members. The FX Sales Agent will communicate timely FX advice, including market updates that enable them to assist their members in minimizing FX risk. The FX Sales Agent will also assist Vancity branches with FX requests according to established guidelines. They provide a variety of system and physical transactions based on member requests and compliance.

This is a **Part-time, Temporary** role. You’ll work remotely four days a week and spend one day a week working onsite - either at our head office or at a branch location near you. The shift pattern for this role is **Monday to Friday, 10am to 2pm**.

This role reports to the **Manager, Foreign Exchange**.

**A typical day would involve**:

- Maintain a portfolio of FX commercial clients that largely complete same currency wires and/or have low FX volume
- Provide on-going support by assisting in managing the sales inbox; processing and responding timely to inquiries and staying within our service level agreement
- Provide primary support for branch trades and refer leads to Account Managers
- Achieve assigned sales, profitability, and referral targets to contribute to FX bottom line
- Quote and book live market rates in real time, using judgement and critical thinking (out of the box) to ensure the decisions that are made are not only in the best interest of the members but also Vancity

**You Have**:

- Communication and interpersonal skills to act as a resource for the specialized area, providing specialized advice, guidance, explanations, and related support; and also, to participate development of program content
- Knowledge of relevant Vancity products, policies, procedures, systems, tools, products, and services
- Knowledge of the concepts, practices and techniques of the related field

**Bonus points, if you have**:

- Customer Service experience
- Experience/knowledge in finance and/or sales

**_ Posting Deadline: Posted until filled_**

**We offer**:

- We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada
- Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs
- New employees receive between three and four weeks of vacation allowance per calendar year, and the number of vacation days grows — to a maximum of six weeks per year — as their length of service increases.
- In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness, plus opportunities to take unpaid leave for a variety of reasons.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. **Diversity** in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.