Customer Care Representative

1 week ago

Toronto, Canada When I Work Full time

**Who We Are**:

- We help hourly teams get shift done._

At When I Work, everything we do starts with a mission to make shift work awesome. We deliver on that mission by making every piece of hourly workforce management - scheduling, time tracking, shift trading, team messaging, and more - easy and straightforward for managers and employees alike.

The Care team at When I Work is the backbone of our company. We strive to differentiate When I Work in our market through best-in-class support. To us, that means leading with empathy throughout every interaction, seeking to understand customer's business and industry goals, and providing the best and most efficient solution to accomplish these with When I Work. We focus on quality over quantity, modeling internal customer service and leaning on each other for guidance. We are innovative, fun and passionate about our product and customers.

**What You'll Do**:

- Become a product expert.
- Troubleshoot and report new or possible product defects.
- Report customer feedback to Product and Development teams.

**Who You Are**:
**Experience and Skills Needed**:

- Ability to pick up on new technology quickly.
- Basic business software knowledge
- 1 to 2 years of customer support experience is helpful.
- Strong communication and interpersonal skills.
- Demonstrated ability to take initiative and use independent judgement.
- Able to efficiently manage multiple projects and tasks at the same time.
- Displays passion for and responsibility to the customer.
- Displays leadership through innovation in everything you do.
- Displays a passion for what you do and a drive to improve.
- A strong drive to complete tasks.
- Displays personal and corporate integrity.
- Bachelor's degree or equivalent combination of education and experience, not required, but preferred.

**What Would Be Awesome To Have**:

- Zendesk, Jira, or Salesforce experience is a plus

**What's In It For You**:

- Professional development allowance
- Dental Care & Extended Healthcare Coverage paid by When I Work
- Enhanced paid parental leave
- Paid vacation and holidays
- Flexible work environment
- RRSP Match
- Remote first culture including home office set-up stipend and ongoing telecommuter stipend
- Casual dress code
- Dynamic and dedicated team

We believe actions speak louder than words. Every encounter with our people and products should be memorable and helpful. Challenges are exciting, failure is how we learn, and we all have an entrepreneurial spirit. Building an inclusive and equitable workplace isn't lip service. We invest our time and our money in organizations that are not only working to diversify the current jobscape, but also investing in the future of talent. We're motivated by a strong, innovative, and passionate work culture and we're constantly searching for ways to improve and get shift done.

**Whether you're a perfect match or not, if it sounds like a good fit, we encourage you to apply.**:
We'd love to talk to you Please submit the following to apply:

- Resume (including months/years of employment for each position).
- Cover letter including:

- an overview of your existing experience
- a convincing reason why you'd like to work at When I Work.
- Must _already_ be authorized to work in the United States or Canada on a full-time basis for any employer.

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