Skipper-pleasure Boat Operator

**Status**:Must be legally entitled to work in Canada Great Blue Resorts is not in the position to support a work permit process for any applicant outside if Canada.

ROLE OF A SKIPPER Skipper Role Overview

This Position is key to managing activities in the beach/marina and sustaining positive relationships, ensuring customer satisfaction and strong financial returns for investors while generating revenue through chargeable rentals of equipment.

The Skipper is responsible for all waterfront activities, equipment and the safe operation and maintenance of all resort boats and pontoon tours.
Responsibilities/Accountabilities **Responsibilities**:

- **Tour Operation and Sales 50%**:

- Captain the pontoon boat according to daily schedule of bookings for tours and tubing.
- Greet and familiarize guests with the beach and boat. Take exceptional care of the guests on board as well as the boat, be friendly, genuine and communicative.
- Create interesting routes and points of interest for the boat tours; be knowledgeable of the area and its history, the resort, its amenities and other local attractions.
- Recognize and encourage upselling opportunities for rebooking, food and merchandise sales during tours.
- Promote rental sales, know the prices for all water activities and equipment and operate according to all necessary criteria, including safety checklists, boat licenses and age restrictions.
- 30%
- Accurately check and evaluate equipment daily, including canoes, kayaks, fishing boats, waterbikes/walkerz/balls, SUPs and paddleboats
- Ensure safety equipment is in proper working condition, including life jackets, paddles, oars and safety kits.
- Maintain accurate equipment inventory records.
- Ensure all non-motorized equipment is kept clean and available.
- Ensure pontoon boat and all fishing boats and motors are clean, operable and ready for rental.
- Ensure that all safety equipment is sanitized after each use
- 10%
- Train, monitor, coach and mentor 1st mate(s) on the correct and safe operation of all boats and water equipment.
- Set 1st mate up for seamless shift coverage, ensuring pontoon tours and experiences remain consistent with the same high standard of service and level of knowledge.
- Ensure safety of all team members around water and boating equipment.
- Set, encourage and achieve realistic daily and weekly performance targets for self and team members including pontoon tours/tubing, fishing boat and water equipment rentals.
- 5%
- Ensure beach is raked daily and chairs set up/organized by 8:00a.m.
- Ensure docks are in good condition and safe
- Ensure non-motorized water equipment area is clean, organized, well-presented.
**ADMINISTRATION 5%**

The Skipper is responsible for the accuracy and completion of all resort related administration, paperwork and document requirements including:

- Management
- Daily logbook - for things to be done from previous day
- Phones - answer calls, answer requests, record messages for other employees
- Record messages in daily logbook for action and assign delegate employee.
- Cash Register Balance
- Training of new staff
- Reports - provide daily, weekly, monthly activity reports to General Manager on rental of equipment
- Other duties
- Assist Property Manager when requested
**PEOPLE**
- The Skipper possesses propriety, looks, acts and sounds like
the expectation of a Great Blue Resorts Employee
- The Skipper wears GBR name tag at all times while on duty

**Job Types**: Part-time, Casual
Part-time hours: 10-20 per week

**Salary**: $18.00 per hour

Schedule:

- Day shift
COVID-19 considerations:
We take your safety seriously, we wear masks, sanitize and practice social distancing.

Ability to commute/relocate:

- Severn Bridge, ON P0E 1N0: reliably commute or plan to relocate before starting work (required)
**Experience**:

- Boat Supervisor: 1 year (preferred)
Licence/Certification:

- BOATsmart Certificate (required)