Fleet/truck Dispatcher

**WHO WE ARE**:
CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over hundred years we have provided emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant products. A true community partner, we could not be here without our over 145,000 members across Niagara, allowing us to focus on earning your continued trust, every day

**COVID-19 VACCINATION EMPLOYMENT REQUIREMENT**:
As we play a strong role in our community and in keeping our employees, members, customers and community safe, as per our vaccination policy, all employees, including new hires, must be fully and currently vaccinated against COVID-19.

**DISPATCHER OVERVIEW**
Are you looking for a rewarding and challenging career? Do you have passion, optimism and a genuine joy for delivering service excellence to the Niagara Region? The Emergency Roadside Services (ERS) department is looking for a **Dispatcher** to join the team and assist our contact centre and roadside heroes. If you’re ready to make a difference and join one of Canada’s Most Trusted Brandslook no further.

We’re looking for a positive, welcoming individual who is energetic and motivated by working in a team environment and building relationships. The Dispatcher must have the ability to handle multiple situations simultaneously, remain professional and productive under pressure, and analyze situations quickly and deliver effective decisions. Our dispatchers are instrumental in ensuring an excellent member service experience.

**WHAT’S IN IT FOR YOU?**

At CAA Niagara, we offer a robust total rewards package that includes:

- 100% employer-paid premiums for health, dental, vision, AD&D, life insurance and LTD Group Benefits coverage
- Travel Insurance
- Defined Contribution (DC) Registered Pension Plan
- Employee discounts on CAA memberships and personal insurance plans
- Employee Volunteer Program, that promotes community involvement and giving back to Niagara Region
- Wellness Reimbursement Program, that promotes employee personal wellness
- Green Initiative Reimbursement Program, that promotes sustainability and eco-friendliness
- Paid Personal Hours and Vacation Hours
- Engaging environment with events and activities that encourages social interaction and remembering to HAVE FUN

**WHO WE ARE LOOKING FOR**:
To be seriously considered for the role, please have the following:

- 2+ years in a customer service (preferably contact centre) environment
- Experience working as a dispatcher is considered a strong asset
- Extensive knowledge of the Niagara Region and it’s geographical area
- Strong written and verbal communication skills
- Solid understanding of transportation and safety regulations
- Ability to multi-task in a fast-paced environment with a focus on quality
- Strong decision maker with the ability to think on their feet
- **Ability to support from 6am-11pm and work flexible shifts and hours**

**RESPONS**IBILITIES**

As a CAA Niagara Dispatcher, you will be supporting our contact centre with the following duties, including by not limited to:

- Dispatch roadside assistance requests in a timely manner to ERS drivers using a variety of communication channels
- Make sound decisions and take direct applicable action when routing our ERS drivers to members
- Monitor any sudden changes or issues and establish new routes to ensure timely arrival to our members
- Communicate effectively with our ERS drivers to efficiently dispatch them to our members
- Comply with all health and safety practices as it related to work, standard operating procedures and the Occupational Health & Safety Act
- Act as a back-up support for our contact centre representatives as required

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$23.00 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- Thorold, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (preferred)